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Check to make sure it is threaded through all of the threading points and that it is seated in the tension (Hold the thread from pulling off the spool and pull a little Just before you thread the needle to make sure thread is seated in the tension disc). Check the bobbin and make sure it is seated properly. There is only one way for the bobbin to go in the bobbin casing, check manual. If threaded properly, tighten the tension. It should work fine.