Question about Brother MFC-620CN All-In-One InkJet Printer

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"keep printed document" won't stay unchecked on Brother MFC620CN

I use Firefox and Windows xp. I want to print coupons, and am instructed to uncheck the "keep printed document". In the printer properties, I go to that screen, uncheck it, click APPLY, then OK. I then go back into that same screen and the check mark is back! What can I do?


Posted by ezachus on


5 Related Answers


  • 31 Answers

SOURCE: Keep Printed Documents

This is a bit weird. Of course, with keep documents on, the coupons will be stored to a file and you could then take them and give them away, then the website would lose the traffic ... My solution was to turn off printer spooling, since the keep document setting would not stay off. I have a Brother HL-1440. It seems even deselecting from the registry would not keep the setting toggled off. I have not sent this to Brother, but I believe this is the driver telling windows to apply this setting if the print spooler is turned on. I am using the most recent driver. So, (WinXP) clisk START, Settings, Printers, Right-click and properties, select advanced and then turn off the print spooler.

Posted on Jan 10, 2008




I have an HL-1435 with the same problem. No fix found yet...

Posted on Jan 27, 2008



SOURCE: Coupon printer problem - can't unselect Keep Printed Documents

Informes de fax enviados

Posted on Feb 09, 2008


  • 1 Answer

SOURCE: the "keep printed documents" stays checked after i uncheck it!

Had the same thing happen. Go to properties, then advanced and check "print directly to printer". You'll be able to print your coupons. Make sure you go back to your previous settings when not printing coupons.

Posted on May 28, 2008


  • 1 Answer

SOURCE: Will not Print online Coupos

A huge Thankyou! I fixed it!

Posted on Dec 05, 2009

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How do I clear the printer memory on the brother mfc-490cw? I'm trying to print a doc and all of the old ones that previously failed are coming through. I need to delete them and just print what i want.

  1. For Windows® 2000/XP Users:
    Click Start => Printers and Faxes.

    For Windows Vista® Users:
    Click Start =>Control Panel => Printers.

  2. Right click on the printer icon for your machine and select Properties.

  3. Click the Advanced tab and uncheck Enable advanced printing features.
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  5. and ucheck Print spooled document list...

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How do I uncheck the box that says

restart first the pc and go to printers tab, open assign printers and and right click existing document and click cancel/delete all document. 

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Will not Print online Coupos

Just fixed my Brother HL-5140. Hope this helps :) I have struggled for years and finally figured this out from the Brother website.

If you are unable to print coupons from the Internet the print processor
setting in the driver needs to be changed. To change the setting,
1. Open Printers and Faxes.

2. Right mouse click on the Brother printer and left click Properties.

3. Click on the Advanced tab.

4. Click the Print Processor button.

5. Under Print Processor, select WinPrint.

6. Under Default Datatype, make sure RAW is selected. Click OK.

7. Back on the Advanced tab remove the check next to Keep Printed

8. Click Apply and OK.

Try printing the coupons again.

Aug 20, 2008 | Brother HL 5140 Laser Printer

1 Answer

The "keep printed documents" stays checked after i uncheck it!

Had the same thing happen. Go to properties, then advanced and check "print directly to printer". You'll be able to print your coupons. Make sure you go back to your previous settings when not printing coupons.

May 24, 2008 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Keep Printed Documents

Deletes and reinstall print drivers, does'nt sound like a printer problem, more software issue, driver reinstall is my best bet

What are you printing from? ie program is?, and can you print windows test page OK?

Dec 19, 2007 | Brother HL 5140 Laser Printer

8 Answers

Keep Printed Documents

If you have a Brother printer please change the following:

Start -> Control Panel -> Printers and Faxes -> Right click on your selected printer and select "properties"

Go to Advanced tab -> Print Processor

Change the settings from "BRMFC" print to "WinPrint" and set default to "raw" and Click Apply

Now go back to uncheck "Keep Printed Documents" and attempt to print the coupon.

I am a big fan of, their tech support guy sent me these instructions. Good Luck!!

Nov 20, 2007 | Brother MFC 420CN All-In-One InkJet...

2 Answers


I in the Properties=>Advanced tap, select the option "Print directly to the printer". This will resolve your issue.

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Printing problem

Go to MFC5840CN Printer Properties -> Advanced 2. Click on Print processor 3. Select Winprint, then click OK 4. Uncheck 'Keep printed documents', then click OK 5. Go back to Printer Properties -> Advanced again to make sure the option is unchecked.

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