Question about Whirlpool GC5SHEXN Side by Side Refrigerator

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Water Dispensing System

I have a Whirlpool GC5SHEXN 24.5 CuFt Side-by-Side Refrigerator. The water dispensing system doesn't work. The Last time i used it i had to push the lever to the right and also in. Because it wouldn't work any other way. I think the lever is broken but i don't know how to open the whole thing to get the lever out so i can go purchase a new one.

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2 Answers

Steve Papp

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  • Master
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Before you replace it, make it sure, there is no power at the solenoid valve. It located at the back of the fridge (where the water line is connected.

Posted on Mar 06, 2013

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John Tripp

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  • Whirlpool Master
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Check that the dispenser is not locked. Some models have a lock feature that deactivates the dispenser levers and control buttons. The lock button is on the dispenser front cover. This feature controls unintentional dispensing during cleaning. Press the "Unlock" or "Locked" button to reactivate the dispenser levers and allow dispenser function. You may need to hold the button for 2 to 3 seconds.

http://whirlpool.custhelp.com/cgi-bin/whirlpool.cfg/php/enduser/std_adp.php?p_faqid=110&p_created=1147725595&p_sid=lTIkCMOi&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzEmcF9wcm9kcz0xOTkmcF9jYXRzPSZwX3B2PTEuMTk5JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9d2F0ZXIgZGlzcGVuc29y&p_li=&p_topview=1

Posted on Oct 21, 2007

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Before you call for severcie you should run about 1/2 a gallon of water through the system to make sure the it is cleaned out and no air bubbles in the system. But if you do that and it still doesn't correct itself, then YES - call for service.

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there is a tank in the refrigerator section that hlds about 1.5 gal of water as you dispense it refills and pushes out the cold water. if your unit is new it will need a day to cool down the tank of water before you will get cold cold water at the dispenser
Hope this help explain how it works

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I would suggest that you get a certified person to come out and look at it you very well could have bent the doors in the move.

but... if you want to do it yourself.
click here for a walkthrough

for your drip:
Flush air from the water system the first time it is used and after replacing the filter. Air trapped in the water line or filter may slowly travel through the coiled water reservoir to the dispenser, pushing any water ahead of it. This can cause the dispenser to drip. Water needs to completely fill the lines for all air to be cleared.
  • Use a sturdy container to press and hold the water dispenser bar for 5 seconds, then release it for 5 seconds. Repeat until the water begins to flow. Once the water begins to flow, continue pressing and releasing the dispenser bar (5 seconds on, 5 seconds off) for an additional 2 minutes. Repeat if dripping starts again because air can re-enter from the water supply.
  • As air is cleared from the system, water may spurt from the water dispenser.
  • Make sure the refrigerator is connected to a cold water supply.
One or two drops of water immediately after dispensing is normal. It may be necessary to hold the container under the dispenser for 2 to 3 seconds after releasing the dispenser lever.

Jan 26, 2008 | Refrigerators

1 Answer

Ice Will not dispense


Check that the dispenser is not locked. Some models have a lock feature that deactivates the dispenser levers and control buttons. The lock button is on the dispenser front cover. This feature controls unintentional dispensing during cleaning. Press the "Unlock" or "Locked" button to reactivate the dispenser levers and allow dispenser function. You may need to hold the button for 2 to 3 seconds.          http://whirlpool.custhelp.com/cgi-bin/whirlpool.cfg/php/enduser/std_adp.php?p_faqid=110&p_created=1147725595&p_sid=lTIkCMOi&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzEmcF9wcm9kcz0xOTkmcF9jYXRzPSZwX3B2PTEuMTk5JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9d2F0ZXIgZGlzcGVuc29y&p_li=&p_topview=1

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3 Answers

Refeshment Center in door stopped working


Since both stopped at the same time and are not really related problems (Ice is one feature, water another) the likely culprit is the control board. See this diagram for where it\'s at.

http://www.partselect.com/Schematics/Whirlpool/5IRUBZMI.gif

Jan 01, 2007 | Whirlpool GC5SHEXN Side by Side...

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