Question about Neff H7871N2GB Convection / Microwave Oven

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Microwave door shattered

When I went to use microwave I discovered the inside glass completely shattered while nobody using it. The internal frame was also slightly buckled in one area. It looks as though the entire door needs to be replaced as it will never seal properly again. Where can I get a spare door and is it worth fixing? Have tried microwave which works ok, but may be unsafe to use in this condition.

Posted by RTCP on

  • 3 more comments 
  • Anonymous Jan 11, 2008

    INNER DOOR GLASS SATTERED

  • Anonymous Feb 16, 2008

    Door glass shattered. signs of burning on edge. Is it possible to get new door?

  • cetih Apr 14, 2008

    I have same problem - shattered inside glass and possibly twisted door hinge - any suggestions - details are Type HFT879, E-nr H7871N2GB 383040407836002475

  • Anonymous May 19, 2008

    Shattered door when not in use. Is this a fault with the appliance and what is the solution. Can I replace the glass or the whole door?

  • sian92 Apr 04, 2009

    got new glass but now don't know how to put the door back together

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1 Answer

Craig Shelton

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  • 473 Answers

Give is the entire model # on the sticker inside the microwave and I should be able to help.

Posted on Oct 20, 2007

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We have the applicable service manuals for these models and have uploaded it to our site here and here to help you.

You will need the
free Adobe Reader to view or print them.

The manuals have exploded views, part numbers, and disassembly info.

The best place to order parts for this brand is Encompass (formerly Tritronics).

Or you can call them toll-free at 866-779-5835.


You have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.


Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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