Question about Insignia NS-DV2G MP3 Player

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Insignia NS-DV4G video player Cant connect via USB, pc does not recognize, no cd!! help plz

I lost my insignia software cd and i cant buy one where i am now, i just want to know how to get my pc to recognize my Insignia NS-DV4G video player without the cd, it doesnt even come up in my computer in the f-removable drive???  can i download the software somewhere,   if anyone knows a solution, dont hesitate to slap me with it!

Posted by SEraider on

  • 8 more comments 
  • SEraider Oct 26, 2007

    I have windows XP, but the weird thing is it recognizes all of my devices, Cameras, Cell phones, game systems, controllers etc... except for the Insignia NS-DV4G  as soon as i connect it goes straight to the screen on the MP3 player that it is "OK to disconnect" nothing else, i tried it with the Hold on but still no use,   I appreciate ure help though,  the only reason im tripping is because i live in a crapy ass country for the next 3 months and Ive also been here already for 3 months listening to the same 30 songs,  i cant take it anymore   lol    i need to change it up,   so if anyone feels my pain,   hit me up with a sol.!   thank you

  • Anonymous Nov 02, 2007

    i have the same issue, you have to manually open it! click on my computer, then go to......well sometimes it says insignia...sometimes it says portable device..etc...left click on whatever one you think it might be and then click open from the menu it gives you, and yes you will probably have to do this every time, if that doesn't work you need to take it back because the first one i had was defective and i couldn't open it at shouldn't even have to install the software if you have newer than windows 98

  • Anonymous Mar 16, 2008

    I have windows XP, but the weird thing is it recognizes all of my devices, Cameras, Cell phones, game systems, controllers etc... except for the Insignia NS-DV4G as soon as i connect it goes straight to the screen on the MP3 player that it is "OK to disconnect" nothing else, i tried it with the Hold on but still no use, I appreciate ure help though........

  • djlmo57 May 01, 2008

    i'm having the same problem with my insignia sport but i still have the software cd. does me no good because when i reinstall it, it does not show up anywhere in my pc. what gives?

  • Anonymous May 05, 2008

    cant detecrt the player

  • livrgst Oct 03, 2008

    when I plug in my mp3 player, it says please install hardware with cd-rom or floppy disk, I lost my disk but its already istalled into the computer

  • escoles Nov 29, 2008

    Re. Solution #3: I have an NS-DV4G (firmaware version 1.2, dated 5/4/2007), and there is no USB option in any of the Settings submenus. So Solution #3 will not work for at least some versions of this device.

    I'm using a Mac. The device simply never mounts, period -- the system appears to never detect that it's connected. It never shows up in the Disk Manager, but if you dig into it you learn that the system does show the device in the USB device tree.

    I've tried this with my 12" PowerBook and my work-computer, a MacBook pro. I've tried erasing internal memory, and I've tried selecting the re-initialize option in the Settings >> System submenu, which doesn't seem to do anything. Note, though, that all "mac spoor" (i.e. thos annoying little files that the Mac leaves all over every UMS device that connects to it), are now gone.

    Just for fun, I tried it on my wife's PC (WinXP) -- the Windows machine recognized it with no problem.

    No closer to a solution at this point, but will re-post if I find one.

  • Anonymous Nov 30, 2008

    my music will not sync with my mp3 player

  • Derk52345234 Feb 08, 2009

    it never finds the computer even when it is plugged in

  • huertabrain Feb 10, 2009

    i need help putting viedos on my insignia



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I used the method that you use to update the firmware.
Turn off the unit ,,, slide it to HOLD. Then plug into the USB.
Seems to work every time for me .. Hope you have the same luck.
Strange that it has always worked until now ... same OS .. no updates since then ... But at least I can access it.
There is no driver I can find in the software bundle CD.

Posted on Jun 02, 2009



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I had this problem too my computer would find new device and want to install drivers for mtp but always installed with i dont remember exactly what i click or was prompted for because i was doing alot...dont let windows check for drivers, you want to install the drivers youself maybe from a specific location or choose the device cant remember but key a bow will be the "mtp device and usb device" when at this screen you wont click next, double click usb device and all will be well

Posted on Sep 25, 2009



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I had the same exact problem until about 2 seconds ago i know the date is nearly a year after you all posted but i hope someone finds this useful what you do is go to the settings menu and then go to usb mode and then go to connection type and the set it as file and folder thats it i nearly smashed it to bits but now it works and is not a brick anymore so i hope this helps and if any of you have windows 98 google the drivers and your set

Posted on Aug 25, 2008


Same problem as well, about a year old - it worked on 1 laptop (the owner also uses the same player) but refuses to work on my main machine (that its always used on) and any other machine or laptop I've tried besides the 1.

Hold doesnt do anything

Windows Device Manager says:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device.

Glad I filled it up with 4GB of badass music, sorry for the guy with 30 tracks in the country :( 

Posted on Apr 21, 2008


Same problem here... No matter what my windows XP wont see this thing. It makes the USB connect noise but nothing shows up... I have tried every usb port on the machine...

Posted on Mar 02, 2008


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What operating system do you use?  If you have Windows XP all you need to do is connect it and windows should detect it.  If it doesn't connect it activate the hold switch and connect it to your computer.  It should show up as a USB removable drive.  If that still doesn't work try a different USB cable.  After that I stuck.  As for the software I don't know where you can get a copy.  I looked at the insignia web site and it isn't available for download.  Since it is basically a modified version of Rhapsody you may try downloading the regular version of it and see if it works.  I use MediaMonkey and it works well. 

Posted on Oct 26, 2007


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I lost the manual for my daughters insignia ns-dv4g. She got an IPOD and gave this to me. I dont know how to download music to it. Can you help?

Hi stormylady38,

Please click the link below, which will take you to the Insignia page where you can download your manual (as well as drivers, if you ever need those). Your Mp3 player should be the lower of the two pictured.

Thanks for using FixYa!

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First plug in the Insignia NS-DV4G. Go to device manager. Something should say unknow device either under usb devices at the bottom or portable devices. Right click it and click update driver. click browse my computer. click let me choose from device drivers on my computer. uncheck show compatible software. scroll down to compatible usb storage device in the left column. double click usb mass storage device. then click yes. it should say it cant start. click close. then right click the usb mass storage device and disable. double click and click enable. disable and enable again. open computer. you should not see it. close it and wait for auto play.

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Here is the link to the website with the download that is available for your NS 2V17

Just click on set up link. Hope this helps you out. If not call Insignia and they can guide you to a better download.

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Computer wont read my mp3 player wehn i plug it in?

To make it work you have to change it to MSC mode (Only for Windows XP and 2K, it somewhat technical so do it at your own pace and follow instruction:
  • Click on the Start button and Select Settings. Then click on Control Panel.
  • Double click System, and then select the Hardware tab.
  • Click on Device manager.
  • Click on the '+' for Portable device and you will see "Insignia Video Player".
  • Right click and select "Update driver".
  • A Hardware Update Window will open, Select "No, not this time" when windows asks to search for software. Click next. Check the "Install from a list or specific location" checkbox and then click next.
  • On the next screen select "Don't Search. I will choose the driver to install".
  • Click next and then you will see a window showing two drivers that are compatible with your player.
  • To put the device into MSC mode select "USB Mass Storage Device" and click next.
  • A finish installing driver will appear and your device will now appear as a hard drive on your system.
  • To switch back to MTP mode, open the device manager as above and click on the "+" for "Universal Serial bus controllers" and you will see "Insignia Video Player".
  • Then follow the steps above until you reach the "Select the device driver..." screen in which you select "MTP device".
  • Then click next and your device will be reset back into MTP mode.
Make sure your insignia has the latest firmware, this i provide for you also here:

Hope that helps to fix it

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There shouldn't be any driver software on a CD for this player. If you need the Digital Music Store, go here:

If your computer is still able to recognize the player, you can still manually place music files on the player by switching the player to File&Folder mode.

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I have a similar problem. It seems the only way to do this is use the Best Buy supplied program. Is anyone willing to release the playlist format so a converter can be created?

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Normally Insignia does not have the CD contents available for download as a whole since it is mainly Rapsody which is available separatly, and the video converter software is commercial software. So normally you would just download Rapsody if you need it. However, Insignia mp3 players can use the generic mass storage driver in almost any computer. When you plug in the USB cord, two extra drive letters will show up in Windows Explorer. Songs go into the Music folder. For neatness: Make new folder for each artist and under each artist, make a new folder for each album.
Also slight chance the USB mode got off of Automatic in the player's options.

Nov 18, 2007 | Insignia NS-DV2G MP3 Player

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try putting the insignia on hold before you plug it in...i had the same problem and i found that this helped

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