Frankzjm has asked you to clarify your question to best assist with your Paper jams after printing and will not exit top output tray problem: follow your answer, is the jamed paper look like rumple somewhere? or nothing happened (like new paper). The paper is rumpled up like a horizontal fan caught above the toner and unable to come out of the non-functioning rollers of the output tray on top. If I then remove the toner I can reach in and pull the rumpled fan-like paper out.
You need do follow steps:
1) check fuser unit, the fuser hot roller is hot or not? if not the fuser heater fail.
2) check hot roller should spin with the pressure roller which is against hot roller, and check there is no gap between them, and also nothing pieces paper obstruct there, because if it losts pressure balance that jam should be occured there.
3) check the output roller after fuser unit(if there is), check them are spin or not, this roller kit use for pull the paper goes out the tray. if not spin means the roller drive belt or gear loosen.
3) check paper sensor that is micro swtch around pulling roller or output area and to clean it (could be a optical sensor).
hope help you something fixed, please take a rating let me know how much helped you thanks! keep in touch your question
CAUTION: Remove paper from the tray as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.
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