Question about LG enV VX9900 Cellular Phone
I got the music kit to put music from your computer on the phone. When I plug it in with the vcast program open on my computer and plug my phone in it wont let me sync the music on to my phone. It says that there is a connection problem with the USB. If I need to install a driver can somebody tell me which one to get.
I found the solution.
First let me say that calling Verizon tech support is a frustrating process to say the least. I have spent hours on the phone with three different reps, all with different levels of knowledge on the subject. But I'm beginning to digress - Bottom line, calling Verizon tech support is hit-or-miss.
After multiple attempts of installing and uninstalling the rhapsody software, the vcast software and the phone drivers onto my laptop with and without the phone plugged in, I was still not getting my phone to connect. So after I was just about through with Verizon reps, I called Rhapsody tech support, and they insisted it was a phone issue. Having no where else to turn, I drove to the verizon store to DOWNGRADE the phone to something simpler, when their highly trained personnel actually diagnosed the problem.
Turns out the nothing was wrong with my laptop, or wire, or USB, but rather the only way to get the phone to connect was to bring it to the store and have VERIZON update the software on it. You cannot do this over the airways using 228. They must do it there. Actually, there have been four updates to this phone's software since I bought it only 4 months ago (I had version "4" and they are up to version "8"). After the software update, the phone connected and now I am able to drag and drop to the phone shown in the same pane as "my library."
Save some time - bring it to the store.
Posted on Sep 01, 2008
I had the same problem, I installed it twice and just tried it one more time. I found my problem to be operator problems, I was not going into the phone and hitting the sync option. As soon as I went to Menu/Get it now/Music & Tones/ #6 Sync Music the VX9900 connected to the computer and I was able to transfer files without problems.
Hope this helps
Posted on May 07, 2008
For windows vista, you have to download music manager from the verizon website. Yes it's still a pain to connect, and it doesnt organize music like itunes but it lets vista users sync music
Posted on Oct 26, 2007
Just a hunch but do you think it might have to do with the fact that they would prefer you to purchase your music directly from their music store instead of copying your existing mp3's to your phone? Just saying.
Posted on Apr 09, 2008
I wasnt able to down load from v cast music but i could from my windows media player try that
Posted on Dec 22, 2009
if you use Active sync to transfer files, just go to my computer -> my mobile device (while connected) -> preferably storage card -> movie folder? -> copy the file from your pc and paste it here.
Posted on Apr 02, 2008
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