Question about LG enV VX9900 Cellular Phone

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Problems with LG enV VX9900 music uploading

I got the music kit to put music from your computer on the phone.  When I plug it in with the vcast program open on my computer and plug my phone in it wont let me sync the music on to my phone. It says that there is a connection problem with the USB. If I need to install a driver can somebody tell me which one to get.

Posted by lguser5 on

  • 8 more comments 
  • lguser5 Oct 20, 2007

    my os for my computer is microsoft vista

  • helpme12 Dec 03, 2007

    when i try to connect with the usb cable to the computer it keeps telling me that the phone is not connected and it will not connect

  • Nova156 Feb 01, 2008

    I have the same problem. I installed a driver, hooked up the USB and even downloaded the V Cast Music Manager for my phone ( LG enV). But when I try to nnect i keep getting connect failure. I have Windows XP though.

  • ExtendSim Apr 02, 2008

    I have a new Dell laptop with Vista and Vista SP1 installed.

    Tried downloading the Music Manager directly from Verizon. Used the USB cable from their Music kit, and it took an hour of unplugging and plugging in the USB connector to get it to work ONCE! I could never get it to connect again! I sent a tech support email to Verizon. There is something very wrong with the drivers supplied by Verizon and I think the only short term solution is to directly copy music to the Micro SD card!

  • Pamela Green Apr 10, 2008

    I purchased the music essentials kit. I downloaded the Verizon LG VX9900 driver software for my phone as well as VZW Music Manager. When connecting my phone to my laptop (34bit Vista home premium) the device driver installation recognizes and installs the motorola software.

    LG USB composite device
    LG USB modem #2
    LG USB diagnostic port

    My problem is that the MTP device goes from being "ready to use" to "searching for preconfigured driver software". The VCAST Music Manager shows that my phone is not connected and I am unable to sync my phone to my computer. I know that during the moments when everything is ready to use that everything is working properly because my phone registers as charging.

    I called Verizon tech support and they were unable to help me. I went to Microsofts website and couldn't find anything that really solved my problem. Can someone please help me out!! :]


  • godsmack6901 Apr 12, 2008

    same problem says connection error

  • Anonymous May 04, 2008

    when i plug my phone into the computer my sync music says the usb connection is failed.

  • bhabig Dec 02, 2008

    me too

  • Anonymous Mar 14, 2009

    computer says  to check connection to the pc

  • vulehjet May 11, 2010

    Solution link . . .`



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I found the solution.

First let me say that calling Verizon tech support is a frustrating process to say the least. I have spent hours on the phone with three different reps, all with different levels of knowledge on the subject. But I'm beginning to digress - Bottom line, calling Verizon tech support is hit-or-miss.

After multiple attempts of installing and uninstalling the rhapsody software, the vcast software and the phone drivers onto my laptop with and without the phone plugged in, I was still not getting my phone to connect. So after I was just about through with Verizon reps, I called Rhapsody tech support, and they insisted it was a phone issue. Having no where else to turn, I drove to the verizon store to DOWNGRADE the phone to something simpler, when their highly trained personnel actually diagnosed the problem.

Turns out the nothing was wrong with my laptop, or wire, or USB, but rather the only way to get the phone to connect was to bring it to the store and have VERIZON update the software on it. You cannot do this over the airways using 228. They must do it there. Actually, there have been four updates to this phone's software since I bought it only 4 months ago (I had version "4" and they are up to version "8"). After the software update, the phone connected and now I am able to drag and drop to the phone shown in the same pane as "my library."

Save some time - bring it to the store.

Posted on Sep 01, 2008


Ray Gibson

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I had the same problem, I installed it twice and just tried it one more time. I found my problem to be operator problems, I was not going into the phone and hitting the sync option. As soon as I went to Menu/Get it now/Music & Tones/ #6 Sync Music the VX9900 connected to the computer and I was able to transfer files without problems.
Hope this helps

Posted on May 07, 2008



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For windows vista, you have to download music manager from the verizon website. Yes it's still a pain to connect, and it doesnt organize music like itunes but it lets vista users sync music

Posted on Oct 26, 2007


Just a hunch but do you think it might have to do with the fact that they would prefer you to purchase your music directly from their music store instead of copying your existing mp3's to your phone? Just saying.

Posted on Apr 09, 2008


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I wasnt able to down load from v cast music but i could from my windows media player try that

Posted on Dec 22, 2009

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SOURCE: How to download video to the LG enV VX9900 ?

if you use Active sync to transfer files, just go to my computer -> my mobile device (while connected) -> preferably storage card -> movie folder? -> copy the file from your pc and paste it here.

Posted on Apr 02, 2008

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4 Answers

EnV 9900 how to get my mp3's to play

Are you using a microsd card? If so the music will show up under the sounds menu and not the VCast Music. This should help you. But in order to listen to MP3 files you need to load them onto a microsd card and then put your card into the slot on the enV. This should solve your problem.

Jun 12, 2009 | LG enV VX9900 Cellular Phone

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How do I upload music from my micro sd card to my cell phone. I already have the music loaded on the card. I have an LG 9900 phone from Verizon. I was able to download pictures but I can't upload music.

First off make sure you have a copy of any pics, vids & music you want to keep... then make sure you format the memory card in the phone. Settings, Memory, Card Memory, options, format. If you are not using a Music Essential Kit, then you plug the card into a memory reader attached to your computer. If you open the drive through "My Computer" you should see file folders for my pics, my videos, my music, etc. Make sure you place the music files in the music folder. (Music has to be DRM-free .mp3's, .wma's, etc. NO iTUNES unless converted) Put the card back in the phone and go to Get it Now, My Tunes...

Apr 20, 2009 | LG enV VX9900 Cellular Phone

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Lg EnV VX9900 CLR Button Resets phone.

When you hit the clr button it will go back to the screen you where prior. When your booting up, it will show the Vcast screen. Maybe check your backlight setting.

Jan 17, 2009 | LG enV VX9900 Cellular Phone

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Putting Music on LG enV

If you buy an SD card for your phone, you can put it in your computer, transfer the songs you want over, and then put it in your phone. The music still plays through VCAST, but you don't have to pay. :]

Nov 17, 2008 | LG enV VX9900 Cellular Phone

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you have to install the driver for the phone so it can sync it to your file program this requires you to have a cd that goes with the model of your phone. i have a samsung with a 2gig chip that stores music and i had to do this inorder to upload or download music files trust me i will give you the right answers that you need.

Sep 04, 2008 | LG enV VX9900 Cellular Phone

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Can't play music!

for the ones off of iTunes they have to be mp3's and the only thing i can think of is that you might not be putting them into the "My Music" folder on your micro sd card. hope this helps.

Aug 07, 2008 | LG enV VX9900 Cellular Phone

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How to download video to the LG enV VX9900 ?

if you use Active sync to transfer files, just go to my computer -> my mobile device (while connected) -> preferably storage card -> movie folder? -> copy the file from your pc and paste it here.

Apr 02, 2008 | LG enV VX9900 Cellular Phone

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Trouble downloading music to my enV

that was the same problem for me. when you download that vcast software dont use there program. use windows media player 9. that has worked best for me. ive tried the latest window media player out and it doesnt seem to work. but if you use 9 you can go to sync with your phone connected. and you always have to make sure that you go to settings and tools on your phone. then go to call settings and then you should see pc connections and when you get to that you should see usb and you click on that and it should say pc connection set. hopefully any of those options i gave you work out.

Jan 13, 2008 | LG enV VX9900 Cellular Phone

2 Answers

Need Driver for USB Cable

You can obtain the driver from the music essentials kit may be able to obtain it from other resources however.....i would suggest a google search for verizon env vx9900 usb driver....also you will want this driver in place before plugging up your phone in order to avoid any other issues that might arise.

Dec 01, 2007 | LG enV VX9900 Cellular Phone

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