Help and support does not work, the disc drive does not burn cd's only downloads or plays the discs. We cannot find the original software that came with the notebook. The notebook is less than a year old and is not used for fun, I don't understand why I am having this problem.
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What OS and burn software are you using? Can you see the music files when you look at the file explorer on the computer (My Computer or Computer in Windows and double click on the optical drive)? Check if the disc has any scratches.
If you see the music listed on the optical disc, check if the disc was finalized. (Again in Windows Computer, right click on the optical drive and it should be an option if the disc hasn't been finalized.)
If there are no files on the CD-R, make certain that the disc isn't being formatted before you try the burn. (Formatting should only be done on R/W discs.)
If the music files are on the optical disc and the disc was finalized, your CD player is not tracking across the disc properly. Try a lens cleaner. It may need repair and I've never successfully repaired a CD drive (the only ones I've had fail were in computers and were cheaper to replace). The mirror and the belt are the most likely places to have issues.
Sometimes dvd players will have problems playing certain types of recordable discs. You might need to switch from the Sony brand and try a different one. Also there are DVD+R and DVD-R types. The Bose might have issues trying to play a "+" type disc. Also make sure that the disc is being properly "finalized" by the burning software you are using so the Bose system will recognize the disc. The burning software I use is called Nero Burning Rom and it is very easy to use. It allows you to control the burning for various applications and can help with "problem discs". If you are able to play other burnable discs in the Bose and the Sony discs are the only one giving you the problems then it is probably just that brand and you will not be able to use them with your Bose. And just a note some older DVD burners can only burn "+" type discs or "-" type discs but not both. Your computer according to the specifications from HP should not have a problem burning both types as long as the drive is the original.
To resolve this issue, try one or all of the following:
Wave® music system is designed to play commercial CDs, CD-Rs,
MP3-encoded CDS and CD-RWs. If your system has trouble playing MP3 CDs,
make sure the discs were recorded with compatible formats. See Cannot play MP3 CDs
The system may not be able to play certain CD-RW discs. Playability
is dependant on how the disc was recorded, including the format it was
recorded in and the actual disc used for recording. Note: iTunes
defaults to AAC as the encoding format. In order to use iTunes to make
CDs that will play on the Wave® music system, you’ll need to change the
format to MP3 How to Choose Import Options
Different brands of CD-Rs and CD-RWs use different materials which
may affect the ability of a player to read them. If you are burning
your own CD-Rs or CD-RWs, experiment with different brands of discs
If a commercial disc won’t play, check for scratches, fingerprints
or other physical damage. Try the CD in another player. If it still
won’t play, there may be a problem with the disc
Reset the system by disconnecting the power cord from the wall for one minute, then plug the system back in
Hi, Some players are picky with certain cdrw/dvdrw discs. You might have to experiment with different brands/types for your discs. I used to have a cd player (teac) which would just refuse certain brands cd-r discs but play others just fine. I know it sounds odd, but once I noticed which ones work and which ones don't I never looked back. Also, have the "problematic" discs been recorded on just one recorder? Have you tried playing discs recorded on a different recorder? Also - I'm sure you've already tried it-it's always a good idea to clean the laser just in case. Hope this helps+ Good luck, Raf
Various issues can cause drives to occasionally balk at writing optical discs. These run the gamut of physical, hardware, and software troubles.
Inappropriate or dirty media may be to blame. Make sure to match the type of recordable disc to the drive, and check each disc for fingerprints or other contaminants. If a disc is dirty, wipe it with a clean, soft cloth in a straight line from the center hole outward. Try a quality optical drive cleaning disc if you suspect dust contamination on the drive’s laser lens.
Some discs don’t perform well with certain drives, even within their rated speeds. Try recording at a slower speed and then with a different brand of disc. Also, on PCs, verify that the temporary file storage area on the hard drive used by the burning software has enough free, defragmented space. Allocate at least 5GB for a DVD (9GB for a double-layer [DL] disc) and about 1GB for CD burning.
media player needs configuring,select all file types.reason it wont find songs previosly burned is probably because burned as compilation and not finalised.you can download a player called VLC (for free)it will play any file type a lot of which media player cant.whatever media you have it'll play