This is a brand new product. Every time I turn it on, I get the "shutting down" message and it proceeds to do so. I have tried 2 new batteries.

You need brand new battery.

Try changing the battery brand and see if this helps..I seem to have the same issue with my camera with certain battery brands..Solved my problem by switching brands..

Sounds like a serious problem with the laptop. Since it's new, I would try to return or exchange the product at the store your bought it at to see if that rectifies the problem.

Without a task bar or icons, you won't be able to go to the recommended restore or recovery console options.

That's why I would recommend that you try to hurry up and get warranty replacement of the product before it's too late.

Good luck on getting a working laptop.

need 2 get a new battery or try taking an eraser on a pencil, lightly brushthe battery connections

Throw it away. The product sucks. I know, I'm throwing one away right now and I"ll NEVER purchase one again.

Off-the-shelf NiMH rechargeable batteries, and the special lithium nonrechargeablebatteries sold as esepcially good for camera use, don't have enough voltage output for this camera. Try using regular alkaline batteries or the rechargeables sold by the manufacturer.

turn off the computer and disconnect the battery . wait like half an hour. put it back in you have to wait a few minutes for the battery to finish charging then turn it on . this should help. the menu will pop up after you type your password in .

Hey,
Try these steps, if they aren't of any help, you may have to have the vendor replace your mp3 player.
SOLUTION 1 - Reset the device. 
1. Press and hold the Power/Menu button for approximately 20 seconds. 
2. Release the Power/Menu button. 
3. Press the Power/Menu button again to turn on the player. 


SOLUTION 2 - Power cycle the device. 

STEP 1 - Remove the battery 

STEP 2 - Power cycle the player 
1. Connect the device to the PC. 
2. Leave the device connected for about 2 minutes. 

STEP 3 - Turn on the device 
1. Disconnect the player from the PC. 
2. Insert a fresh AAA battery into the player. 
3. Turn on the player. 

Hi Jerry, I had that same message come up and like you I hadn't used the mkii that much...I was able to reach a tech at tascam and he gave me the following advice and it should reset the unit;.


Here's what he said to do; first you power off and then you hold down the following buttons;

quick rout button....shift button....send button...and the shut down button.....while holding down these 4 buttons turn on your unit.....when it says initialize..let go and hopefully it will reset....

Hope this helps JP

Not exactly a solution. I tried leaving it off overnight and tried it several times after removing and inserting the batteries. I also cleaned the contacts with contact cleaner and a Q tip. It did not fix it. But I just left it off for 2 days meaning to go to the Verizon store and get it fixed or replaced. But I turned it on now and it fixed itself! Model VX8300. Maybe the contact cleaning did it but it had to dry more. You can use a Q Tip dipped in a cup of water with a teaspoon of Mr.Clean. But then rinse it with a water wet Q tip and then dry it with a paper towel. I used contact cleaner.