Sky box not turning on

power boar fault. usually the capacitors on the 12v side on the power board you will see the fault when open the box up the cans ( capacitors) will have blown there tops.

There may be a problem with your tv setup.Perform the following steps below:
1.Press the standby button on your Sky remote and switch off your Sky box at the mains. Check that the power light on the front of your Sky box is off before proceeding.2.Check your cable connections 3.Switch your Sky box back on at the mains. Wait 4 minutes before pressing the sky button .You may see a message before viewing resumes, on Channel 998.Tthat's it

yes you can download the latest software to your digibox..... you must do the followings to the letter..

1)remove your sky card
2)turn your box onto stand by
3) unlpug from the mains socket

4)when you plug it back in hold the back up button on the box in for 10 seconds and release it
all lights will come on the front of the sky box and dispay downloading software on your tv

5) when it says welcome to sky put you veiwing card back in

job done.............

turn off the uhf from you reciver in main menu set up funcion remoto control

I have the same problem, i just bought a new Samsung 37" and am getting the "Purple Screen" on occasion when i switch from Blu-Ray back to Sky HD. I didnt have this issue with my older Samsung. Upon looking into this i have discovered that it is to do with the HDMI Handshake between the TV and Sky Box. One solution i have read is to buy a HDMI splitter that is HDCP compliant (ALL SHOULD BE IN THIS COUNTRY) what happens then is that Sky does the handshake with the splitter and all is ok. I cant confirm that this works as i have not had chance to try it, but it all adds up and makes sense. Hope this helps

your in luck, I work for sky as an Engineer.

Firstly go to the main telly where your sky box is.

Using the sky remote press the following buttons.
SERVICES
4
0,1,SELECT
go to RF
In this menu I would set the RF channel to 38 and turn the power ON and then down to save.

now leave it on the blue menu screen (sky menu)

go to the other room where you link from your sky box is connected to.
press the tv button on that remote and then select channel 6 on the remote

Then go into the menu for the tv and then to setup. go to MANUAL TUNE/SEARCH with most new tv you can scroll down to were it says C _ _ you can then input your channel number as 38 the same as you setup on your sky box.

Dont forget to save the settings and that should be you. You should be able to see the sky menu on the telly with the link on. (that is why I asked you to leave the sky menu on that way you know you havent just tuned it into your normal terrestrial channels.

The reason I told you to turn the power onto the link was so that you can purchase a Magic eye. This will allow you to turn your sky box over from the 2nd room without having to keeping going to the main tv to change over.

here is a link to a random site with a picture of a magic eye on. you can purchase these from many places or even Ebay. here is the link anyway.

http://www.aerialshack.com/commtel-digital-link-magic-p-815.html

hope this sort you out. If so please leave a thumbs up

Cheers Little Dish Fitter

with your tv swiched on, Turn your sky box off then keep your finger on the backup button whilst turning your box back on, make sure you keep your finger on backup button until all the lights come on on the front of your sky box, or a message comes on screen (tv) saying "UPDATING SYSTEM SOFTWARE, DO NOT DISCONNECT FROM THE MAINS, THIS WILL TAKE APPROX 10 MINS"
if this does not help give me a bell on 07738910264 after 330pm mon-fri

Hi,

Initially, would suggest checking for a blown fuse at the rear or inside the Sky box. Your description of "no power whatsoever" indicates that the mains is not reaching the internal power supply/regulator of the box. Of course, it would also help to try the unit in another outlet.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.

if you have had new software downloaded on the box and it still dont work then you will need a new box. have you tried a system download if not then take your viewing card out the sky box then take the power lead out count to ten. then wilst pushing the backup button on the front of the sky box plug the sky box back in keeping the backup button pressed , wait till the on screen message says sytstem download do not disconnect from mains blaa blaa take your finger off the backup button and wait till the tv screen goes blank. give it about 60 seconds then try turning the sky box back on this should work.

You have 2 choices, software reset or hardware reset. It's up to you what you try, but please read the advice in full before starting - if you break your box, please don't blame me!

SOFTWARE RESET
The following is copied from http://www.ecademy.com/node.php?id=73309

This is useful if your disk usage percentage doesn't go down even after clearing programmesfilms off.

The following is offered on an ADVICE only basis, take care when making changes:

WARNING following this advice is totally at your discretion and anything which happens to your digibox as a result is your responsibility, not mine. You will lose all recorded programmes from your Sky+ Planner.

Sky tech support can talk you through performing a system restore over the phone. To do this yourself, press 'services' on your Sky plus remote, then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 8, 'Full System Reset'. The box will now take a few minutes to reset itself

Try pausing or recording again, and if the problem persists disconnect the digibox from the mains power. Press and hold the 'left' and 'right' navigation buttons on the front of the digibox whilst you reconnect the mains power. Continue holding the buttons in for about 20 seconds, and when the ring of light on the front comes on, press the 'select' button on the front of the digibox (between the left and right buttons you were holding). The Sky+ recording logo lights will spin backwards and, according to the Sky engineer, this will "clear the hard drive".

Once this is done, disconnect the digibox from the mains power again and this time press and hold the 'back up' button whilst you reconnect the mains power. Continue holding it for about 15 seconds until 3 lights on the front of the box come on and you get a full-screen message saying "Updating system software. Do not disconnect mains supply or satellite dish."

Leave the digibox doing its thing for about 10 minutes and it should be fixed! Try pausing and recording things again... hopefully you've just saved yourself £65

If you've not been so lucky, you'll have to get Sky to fix it for you. Some people report that if you ask to cancel your subscription Sky sometimes offer a free callout to fix the problem - you're more valuable to them as a paying customer than the cost of an engineer callout

Sky customer service's (seemingly unpublished) freephone number. You need to dial 0800 731 6965, then option 2, option 4 March 9, Sky have closed this Freephone number
HARDWARE RESET
Copied from http://www.digitalspy.co.uk/forums/showthread.php?t=484098

Full System Reset via front panel:

1. Remove power at mains.
2. Hold LEFT+RIGHT.
3. Apply power, wait for ring to light.
4. Release LEFT+RIGHT, press SELECT.
5. Ring cycles backwards while disk is quick formatted.
6. If format sucessful PLAY lights up, if not RECORD lights up.
7. Box goes into standby - wait 30 seconds are wake it up.

Warning: Full System Reset deletes all your recordings and planner entries.

Good luck!