It goes through the cycle but no coffee come out. It all ends up in the tray.
As described, the coffee is ground and the machine seems to go through its usual cycles however the unused (dry) grounds are dropped into the grounds collector and the water into the bin. I have also tried using pre-ground coffee and have experienced the same results.
Jura customer service agents act bery surprised by this problem and suggest sliding the moveable coffee dispensing head up and down firmly to try to jog-free anything that may be clogging the system. After doing so, they suggest running through a manual rinse cycle to see if anything comes out of the heads. Typically there are some grounds that make their way through. Sometimes this technique works and more often it does not. I have now wasted enough coffee to try to find a sustainable solution.
I was wondering if you have solved your problem, as we have the same now. The coffee and the rinse goes straight in the tray. Please let me know what the outcome was. Thanks
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Re: no coffee will dispenses
I would remove the coffee spout and check the lines into it. The coffee seems to stop when it hits the spout and goes through the by pass instead. Remove the spout(be careful) then run a coffee and see if it works.
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Take the brew unit out when the machine is off and cold. With your finger, check the well next to the large gear on the inside of the machine. This is the gear that fits in the back of the brew unit when it is in place. That well may be clogged with fine coffee grounds and some mildew build up. You might notice that after brewing, very little water will has been flowing into the drip tray. Take a Q-tip and push it through the hole at the bottom of the well to remove the coffee ground buildup. The excess water after brewing will flow through normally now and not behind the brew unit.
I have the same machine and this seems to happen if the grounds bin is pulled out before it goes through a full cycle. take both the grounds and water trays out. Try to fit the grounds bin around the "elevator", slide the grounds tray underneath that then the water tray as well. It should slide right in then the machine will complete the cycle and work just fine :)
I have the same problem as well, talked to a repair shop and it's definitely a "send in" or warranty repair. I was told it's an o-ring issue. I have no water coming out of the steam wand and it goes into the dispense tray instead.
How fine have you got you grind setting, if it is a new machine it needs to be on course Grind, fine grinds clog the filter. You need to reach into where the tray goes with a cloth and wipe clean the filter bin which is right behind a flap
I have the same machine and had the same issue all day yesterday. Tech support will tell you to clean the tamper (round disk behind the tan/gray "flap"), which you should do. That didn't do it for me, however, so I kept cleaning. I cleaned out the chute where coffee powder goes. Then, after turning off the machine and removing the tray, I used my fingers to go up/under/behind as much as I could get to. I found the motherload of old coffee grounds. It's hard to describe where, but it was all around that metal area in the center. Just keep poking, but use your fingers so you can feel where the coffee is. I tried q-tips, but that didn't work..you have to feel it. After I got all the gunk out, I ran a cleaning again - no tablet - and it no longer said "press rinse" at the end of the cycle. It asked me to dump the tray, and then it went to "ready"! Yahoo - saved a bundle in shipping and repair.
OK, so this is a problem with your brew unit. The unit is not cycling correctly to tell the water to come through.
We had another problem like this just this week.
The wat we fixed it was 1) Give the Brew Unit a really good clean. 2)Make sure the Brew Unit can complete a cycle - manually rotate the brew unit components through a cycle 3) Lubricate the Brew Units moving parts if necessary using some Saeco or Other Food Grade Lubricant
Then try watch a complete coffee cycle by leaving the side door of your machine open, and tricking the micro switches into thinking the door is closed by engaging them with some card or something similar.
new to you what make that turn is 2 plastic gear inside maybe gear are loose and jump maybe that why it doent aling to check that out you need to open like everything a big job but if you whant a saeco coffee and belive me it worth it cheers
Hi, We had a similar problem and it turns out the beans we were using were too oily and clogging up the works. We solved it by using a slightly more coarse grind (and brewing a stronger cup), and by buying only the best beans (oily beans don't make coffee stronger, just means they aren't good beans and by roasting longer can make the coffee taste stronger). Try Barefoot Coffee Roasters (I don't work for them, just love their coffee). We also use the cleaning tablet more often than prompted, and clean the inside of the flap when we dump the grinds. Good luck. Great coffee, but finicky machine!