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There are little gears to open the tray with a little rubber belt that drives it you should be able to open door and pull on tray to get disk out if not unplug it take top off push tray out Cheapper to replace player than to fix but little flap should pull down grab tray and pull
Often the tray is powered by a rubber belt. If the latter breaks or slips the try will not open/close. The motor will work and tell the electronics that all is well because it has done its job but it really hasn't since the tray is inert!
You have to check two things.
1. You have to check the tray loading belt in the mechanism. To see the same you should remove the mechanism.because the loading belt is beneath the cd tray. As it is cyberhome it will be very difficult to remove the mechanism for an user. if your capable for doing the same then make try. Because you have to remove the top cover then the back panel, then the mechanism. Take care the mother board is attached to the mechanism.
2. You have to check the cyberhome dvd player will show this type of complaint if the Spindle motor is faulty (oppen or short ). Spindle motor is one on which the cd rotates. It will not cost a lot.
Assuming there is nothing stuck in the tray, the gears over time will wear out and the tray will no longer come out. Another possible cause is a weak motor, either way the tray will have to be replaced in order for it to work properly again.
I had this MSG 04 problem. Opened the player up. Messed around. Figured out that the 5-disc tray was hanging up a little during the initialization.
The issue is that the tray screws into and rotates around a stand-up beam. On the underside of the tray are gear teeth which are spun by a gear on the main unit underneath. The real culprit is the stand-up beam in the very middle. It is too long.
The fix is to first try just tightening the middle black screw holding the tray onto the stand-up beam. If this tightens and MSG 04 goes away, you're done. If it does not tighten at all or much at all, then remove the screw (actually a bolt) and using a razor or sharp blade, scrape the top 1/4 millimeter off the stand-up beam. Apply some grease around the beam and on top.
Note, you may have to remove the tray to do all this. If so, that is the most tricky part. Carefully lift on the tray on the front side as you rotate it. Try to free a disc circle edge over the top of the front DVD cover and free the tray. To re-set the tray, put it on the stand up beam with the front side of the tray slanted up and slowly rotate while setting it in and down.
After re-seating the tray, screw the bolt down but do not tighten all the way. Tighten it enough to allow rotation and enough to rid the msg 04 problem.
I shaved my stand-up beam and have never seen a MSG 04 since.