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I called Samsung who suggested pushinhg the play button on the panel and the power button on the remote together. "No disc" eventually showed on the screen and pushing the open/close door button worked.
However, my remote wouldn't work, even after changing batteries.
The machine did play. Unfortunately, later that night I tried another DVD and it locked up again. The next day I tried the above 2-step and it worked again, so maybe the other DVD caused trouble. But I cant get my remote to do anything except the 2-step listed above.
Since you purchased a Bose system, I can only assume that you know nothing about electronics. Therefore, I would suggest you take it to a repairman rather than try to open it.
Or, you could just buy something that isn't Bose for 1/10th the price and get twice the quality.
If you must be adventurous, you can open the unit and try to figure out what is jammed up and manually remove the DVD. Again, if you know nothing about electronics, this could get you very hurt or killed.
1. Press DVD "OPEN/CLOSE" key on remote Control (R/C) or main set to open the DVD door (note: if no disc on tray, then no need to open the door); 2. Press R/C numeric key sequentially 9735 (entry code, no display on TV), enter DVD region code setup menu. 3. Press R/C "down direction" or "up direction" key to change REGION CODE,"0" is all code. 4. Press R/C "OK" key to confirm. 5. Press R/C "SYSTEM" key to exit DVD system setup menu