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Not exactly sure what you are attempting. A quick-and relatively inexpensive way-would be to add an Alsons diverter to the shower arm. It is simply removing the shower head, adding the diverter, and reinstalling the shower head and accessory hand held shower. If you are looking for something different, there are myriad valves on the market that would allow for such change. However, changing to a new valve could get somewhat complicated. For example: you may need to increase the size of the supply lines that are feeding the shower; some diverters require a 3/4" feed.
Also, if you check the box stores, they have several shower/hand held shower kits that already have the diverter with the packaging. Again, I am not exactly sure of the end result in which you seek, but I hope this helps some.
Do you have water coming out of the tub spout and not the shower head? If so how does the water get directed to the shower head,is it by pulling up the diverter on the tub spout?If water is still coming out of the tub spout then the diverter is bad and the tub spout needs to be replaced.
Assuming that your two heads are fed from the typical curved wall mounted shower pipe, what you need is a diverter valve. Removed both heads till it's down to just that curved pipe. Get a diverter valve from a plumbing supply store. Tell the sales folks that you want to install a diverter valve so that in one position, the hand held receives water and in the other, it cuts the hand held and puts it to the reg. shower head instead. They should give you a "T" sort of fitting. The female threads of this screws into that curved shower pipe. Then you will find two male thread ends. These connect to both your shower heads. Finally there will be a push/pull knob that is operated to control which head gets the water. Nimsgame
No, you need to cut a hole. Usually an access panel is provided during the initial installation, either in the ceiling from downstairs or in the other side of the adjacent wall. But it's pretty easy to add one. After you cut a nice rectangular hole, you can cover it with a piece of painted plywood that has a trim piece attached to the plywood. The plywood is held in place with a couple of screws. When you remove the panel, the trim stays attached to the plywood. When you place the panel in the hole, the trim covers the gap between the drywall and the plywood.