I have a Ecosys FS-4000DN printer and there is a message on the LCD screen that says "Call Service 7410:0089745" Can anyone help me fix this problem?
This is a Drum unit non-installing error: drum is not installed or not installed properly. The durm PWB EEPROM does not communicate nor mally. Defective connection drum PWB(YC1) and Connect-L PWB(YC3). Maybe defective drum PWB EEPROM or defective engine PWB or itis just the drum unit itself is defective.
To replace the drum unit, developer unit with the toner cartridge has to removed first, then open the left side of the printer open the small panel where the waste toner bottle is located release the small tab then just slide the drum unit out. Install the drum unit ,the waste bottle and developer unit in the reverse order. Good luck. If you think you cannot do it, better call a technician.
elyb - I had error "Call Service 7410-0061515" and I did your exact instructions above and it worked. Thank you!
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The error indicates -
Engine PWB EEPROM error Detecting engine PWB EEPROM communication error.
Causes - Improper installation engine PWB EEPROM. Check the engine PWB EEPROM installation,
- Defective engine PWB. Replace the engine PWB
IF turning the printer off and unplugging then plugging back in and turning back on doesn't correct the problem I would suggest you contact an authorized Kyocera service center such as www.gfbm.net.
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I am not too technical - is this an easy fix or do I need to have a tech come out to fix the drum?
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