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It seems to be because it is a Canadian model! Where I am :>) You can probably order parts on the '970' model number alone. Most sites will give you a schematic.
The location of the 9V battery on a Kenmore upright freezer model 970 can vary depending on the specific model and design. However, in general, the 9V battery is typically located in the control panel or on the back of the freezer near the compressor. You may need to consult the freezer's manual or contact Kenmore customer support for more specific information regarding your model.
http://www.searspartsdirect.com/model-number/9703871220/0582/0153200.html?searchType=modelSearch&q=970-38712&searchTerm=970-38712
This link shows you your tub parts. There are 2 springs and 2 shock absorbers. Those may be bad broken or loose and one other thing to check is make sure the inside drum has not broken off of the spider assembly in the back. An easy way to check that is open the door and grab the front lip of the metal tub and try to move it up and down, you will notice a huge amount of movement if it is broken loose. The videos I posted apply to all front load washers, The first 2 are great on diagnosing and the last one shows whats left of a broken spider gear.
Kenmore Washing Machine Model 970 3871220 9703871220 970 3871220 Parts
If it is the spider support assembly then you will have to replace the entire inner tub and that is about $400 just in parts.
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