Current time on TomTom 920

faulty usb socket

www.compu-sat.co.uk

You may not likely find/get the activation code(s) for your map(s) since your map versions are quite old ... current map versions are 920... Your other option is to purchase a current map from TomTom.
You can go to tomtom.com (and if you haven't registered your GPS device, register the GPS device (on tomtom.com) against your name, etc.,) and purchase a map (of your choice). With this purchase, you will download the map (software and data), and an activation code to validate the map. After that you should be able to use the GPS device (for the purchased maps).

Are you INDOORS? GPS do not work indoors. You need to be OUTSIDE.

Also, install TomTom Home in your computer and plug your tomtom to your computer via a USB cable. Update your TomTom and try again

Solution for No GPS Signal

To pinpoint your location, you need to get signals from at least 4 satellites. If you receive signals from less than 4 satellites or the signals are not strong enough, the Driving View stays gray and one of the following messages is shown in the bottom right corner of the Driving View:

• Waiting for a valid GPS signal
• The GPS signal was lost sec ago

Note: In previous versions of the TomTom application the message may vary.
If you see any of these messages, try the following:

Finding a GPS signal
In the following cases it can take up to 5 minutes to find your current position:

• You use your TomTom device for the first time.
• You haven't used your TomTom device for a longer time.
• Your TomTom device has been relocated without using it (e.g. after traveling by plane or train).

If it takes longer than 5 minutes, make sure that you are in an open place without tall buildings or trees around you.
Once your TomTom device has located your current position, the Driving View is shown in full color and shows your position on the map.
Tip: Most TomTom devices can use QuickGPSfix™ to locate your current position faster.

Flight mode
On devices with built-in GPRS connectivity, flight mode also disables your device’s GPS reception.
To switch flight mode off, tap Flight mode in the preferences menu and then select Restore connections.


Clear View
Your TomTom device must be outdoors to locate your current position.
Try repositioning your device in your car; ideally, try to position it at the lowest possible point directly on the windscreen.
Some vehicles have a heat reflective shield embedded in the windscreen, which may prevent your device from locating your current position. If this is the case in your vehicle, use the TomTom External Antenna Kit (available as an accessory).
Tip: As a reference, place your device outside your parked car to see if it can find your current position.


Reset your device
Reset your TomTom device. Click here to learn how to reset your device.


Install the latest application
We recommend always having the latest version of our application installed on your device.
See also: How to check for and install an updated version of the TomTom application?

go to tomtom.com, go to support, search for reset, select your device do as told. includes fotos of resetbutton and good discription. first make sure battery is full. goodluck.

here are some tips on what to do ,To pinpoint your location, you need to get signals from at least 4 satellites. If you receive signals from less than 4 satellites or the signals are not strong enough, the Driving View stays grey and one of the following messages is shown in the bottom right corner of the Driving View:

• Waiting for a valid GPS signal
• The GPS signal was lost sec ago

Note: In previous versions of the TomTom application the message may vary.
If you see any of these messages, try the following:

Finding a GPS signal
In the following cases it can take up to 5 minutes to find your current position:

• You use your TomTom device for the first time.
• You haven't used your TomTom device for a longer time.
• Your TomTom device has been relocated without using it (e.g. after travelling by plane or train).

If it takes longer than 5 minutes, make sure that you are in an open place without tall buildings or trees around you.
Once your TomTom device has located your current position, the Driving View is shown in full colour and shows your position on the map.
Tip: Most TomTom devices can use QuickGPSfix™ to locate your current position faster. Flight mode
On devices with built-in GPRS connectivity, flight mode also disables your device’s GPS reception.
To switch flight mode off, tap Flight mode in the preferences menu and then select Restore connections.
Clear View
Your TomTom device must be outdoors to locate your current position.
Try repositioning your device in your car; ideally, try to position it at the lowest possible point directly on the windscreen.
Some vehicles have a heat reflective shield embedded in the windscreen, which may prevent your device from locating your current position. If this is the case in your vehicle, use the TomTom External Antenna Kit (available as an accessory).
Tip: As a reference, place your device outside your parked car to see if it can find your current position.
Reset your device
Reset your TomTom device. Click here to learn how to reset your device.
Install the latest application
We recommend always having the latest version of our application installed on your device.

To pinpoint your location, you need to get signals from at least 4 satellites. If you receive signals from less than 4 satellites or the signals are not strong enough, the Driving View stays grey and one of the following messages is shown in the bottom right corner of the Driving View:

• Waiting for a valid GPS signal…
• The GPS signal was lost … sec ago

Note: In previous versions of the TomTom application the message may vary.

If you see any of these messages, try the following:

Finding a GPS signal
In the following cases it can take up to 5 minutes to find your current position:

• You use your TomTom device for the first time.
• You haven't used your TomTom device for a longer time.
• Your TomTom device has been relocated without using it (e.g. after travelling by plane or train).

If it takes longer than 5 minutes, make sure that you are in an open place without tall buildings or trees around you.
Once your TomTom device has located your current position, the Driving View is shown in full colour and shows your position on the map.
Tip: Most TomTom devices can use QuickGPSfix™ to locate your current position faster.

Clear View
Your TomTom device must be outdoors to locate your current position.
Try repositioning your device in your car; ideally, try to position it at the lowest possible point directly on the windscreen.
Some vehicles have a heat reflective shield embedded in the windscreen, which may prevent your device from locating your current position. If this is the case in your vehicle, use the TomTom External Antenna Kit (available as an accessory).
Tip: As a reference, place your device outside your parked car to see if it can find your current position.

Make sure battery is fully charged before use

Reset your device

repair both ...start fresh from start.....do a hard restart on the TomTom...this is located on the last menu of your tomtom...Factory reset...it will erase recent destinations and favorites....but it usually clears the tomtom....Now try to repair both the phone and the tomtom

The power light only shows that power is getting to the TomTom. It proves nothing else and doesn't even confirm that the internal battery is charging. If you have tried a reset ( by inserting a paper clip into the reset hole at base of your TomTom and that hasn't worked then it's likely you have blown internal components . Usually caused by faulty charger. I hope the reset works ... good luck

After two attempts and no real solution do you think it is wise to go for a third time around? You should be insisting an an exchange since you have paid twice for a repair and they did not fix it! Get real!