Ice dispenser jamming

You have ice stuck inside where it has dispensed but it apparently did not drop all the way down to the container. Only thing you can do is shake it until everything drops, allowing the bin to be removed.

Ice sitting for a long time in the tray sometimes freezes the mechanism. Try unloading the tray of ice. Make sure nothing is jamming the parts that dispense the ice. Wait for new ice to be made and see if it works.

sorry , but to properly fix the problem you need to disassemble the door frame from the inside panel, if you are capable you may do but better to have trained technician to do it

1. Disconnect the unit from the electrical
supply and wait for 3 to 4 hrs to get ice melted.
2. Pull out and unclip the drip tray on the ice
and water dispenser compartment.
3. Remove the screws from the ice and water
dispenser compartment front panel and
turn it over. The selector switch pack and
dispenser switches are now accessible for
testing.

this maybe a problem with you auger motor may be stripped.open the door remove the ice bin.then hold the metal u shape auger arm and try to turn it by hand or have some one try to dispence ice if the u shape braket turn easy ny hand or if it stops turning when being held replace the auger motor.i hope this is some help,good luck you may also have to replaced the ice bin.

if its a whirlpoo at the bottom of the trim there are two slots use a flat head pull down and pry out

CAN U TELL ME WHAT YOU DID TO FIX THIS PROBLEM. I AM NOW EXPERIENCING THAT EXACT PROB!

Those parts are available and require disassembly of the IM to replace.
Eric

i have a side by side frigator, water dispenser works, but ice tray is full but i won't drop

At least yours is making ice. Mine wount even make ice. While toubleshooting my prob, I notice a metal rod on the bottom of the ice tray. This rod opens and shuts a plastic "trap door" in the tray. The position of that door determines whether the ice is crushed or whole. If the trap door is open the ice falls through the dispenser freely. If the door this closed the ice is force thorugh metal teeth where it is crushed then dispensed. Open the freezer door and take the ice tray out. You should see a hole at the back of the freezer that the metal rod goes through. In that hole there is a plastic square that moves up and down. If the set your dispenser to crushed ice, leave the door open, push in the door switch at the bottom, and press the dispenser. The plastic square does nothing while the motor is turning. That allows the door to stay closed and forces the ice through the metal teeth. If you set the dispenser to whole ice and do the same thing the plastic square is suppose to lift up forcing the door open and letting the whole ice drop freely. The plastic square probably does nothing even if you set it to whole ice. That mean the trap door never opens focing the ice to always get crushed.

Unfortunately, I have no solution because mine works and I had no need to investigate further. I hopes this helps you figure out the problem though

Good Luck.