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Assuming you've used the 'eject' function in the software already.
Generic answer: Look for pin-hole size hole on front or back of CD drive (may have to open PC case to get at it) and push into it with the end of an unwound paperclip. Meant to release the disk. Hope this works for your drive.
DVD burners only last so long unfortunately! I've replaced many myself and have found that it's also not worth buying any lite-on in my opinion. Have a look around using the link below and you'l get a decent brand at a low price. Once a DVD writer has burned lot's of discs the lens itself becomes burnt out as far as I am aware, sometimes after 200 burns with cheap ones.
Individual drives - the pioneer at £18.99 isd a great buy!
it's not the heads that actually have the problem, it's the head guide that's sticking whenever it reaches those tracks mentioned. you need to open the drive initially to be able to repair or clean the malfunctioning parts. the read-write lenses be cleaned with cotton buds, and the stainless steil head guides be wiped clean and oiled.