Water dispensing from stem wand instead or brew nozzles

spout clogged clean with vinegar

The pump needs replacing

try cleaning the nozzles using fine wires or tobacco pipe cleaner kit. it look like you have a blockage on your tubing leading to nozzles.

This is hard to picture. The only way water can come out the brew spout is if the brewing mechanism inside in the position to make coffee. The only way to get that mechanism into that position is to either select one of the three coffee buttons (you'd hear the grinder run, then you'd hear the motor putting the brew mechanism into place and then the pump start and water would then come out the brew spout. OR to select preground coffee and then select one of the three coffee sizes - in that case you wouldn't hear the grinder but you'd still hear the motor turn the brew mechanism into brewing position and then start the pump.
When you simply select hot water and then open the steam valve - I can't imagine any possible way for water to come out the brew spout.
Now if you mean that you don't see any water come out but water is leaking inside the cabinet and ending up in the drip tray - then that would mean a leak inside the machine. It could be the valve that the brew group locks into when it goes into brew position (you see this valve in a little recess behind the brew mechanism when you take the brew group out to clean it). Or it could be a leaking steam valve or hose inside.
You might try getting a flashlight and a cleaning brush - take out the brew mechanism and then clean around that little nozzle/valve that is in the recess just the left of center behind where the brew mechanism was. That valve should shut when you are not in brew position and not allow any water out - but it may be gummed up with coffee grounds.
If you are feeling brave - you would need a deep socket and a lot of patience with a small breaker bar (a ratchet head is too big to fit in there) and you can remove that nozzle/valve and then clean it or replace it. But it is very slow going to remove it (there must be some special tool they use at the factory). I had just the right size deep socket (like what you'd use for a spark plug in a car) but there wasn't room for a ratchet so I had to use a small breaker bar and I could only turn the valve about 1/4 turn at a time then I'd have to reposition the socket to do another 1/4 turn. It took 5-10 minutes to remove it - then it was easy to clean. I think you could clean it in place with a stiff bristle brush and some q-tips.
I don't know if that valve is the problem - but that's the only thing I can think of that would have your hot water and steam running into your drip tray instead of out the steam wand.

If steam wand is not blocked then the problem is on the inside of the machine, try descaling the machine that might clear the blockage in the steam line.

Check the connection to the boiler from the pump, there is no water going to the boiler. Try this test, remove the brew unit you will see a white plastic valve behind it, carefully lift the small lever on the valve(HOT WATER), if water sprays, then the problen is at the brew unit, if no water then the boiler inlet or outlet is clogged.

Try adjusting the grind four numbers coarser and brew a coffee, if you are getting the same result then the brew unit is clogged and the screen needs to be cleaned.

If you look under that white nozzle you will notice a small hole that leads to the drain tray, clean out hole and the area or small enclosure around the white nozzle (clogged with coffee grounds), and make sure that if you pour a little water in that enclosure it goes to the drain tray. That will solve the water under machine problem.
For the amount of water from the coffee nozzle, check brew unit, you will have to remove the shower screen and clean, make sure that the unit is not clogged in one of the tubes.

Check the nozzle at the end of the steam wand it might be blocked.

The problem with your machine is the connection where the brew unit connects to the dispensing head is broken. This is why the machine is leaking into the dump box. I wish it was an easy fix, but it is not.

You will have to get the machine serviced.

If you would like to have your espresso machine serviced please visit the service page of our website:

http://cerinicoffee.com/Espresso_machine_service.asp

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