Question about Maytag MAH8700AWM Neptune Front Load Washer
Our Maytag MAH8700AWW will not dispense fabric softener. We have cleaned the dispenser itself in the dishwasher, but it still will not dispense the softener. What do we need to do to fix this problem?
I had the same problem, all the water dispensing worked except for the fabric softner one. It was the wax motor. I tested it first by switching the wax motor for the bleach dispenser to the fabric softner dispenser and turned the machine on to the point where the fabric softner would be added. I hope this helps someone, to save them money and the hassle of dealing with repair men. I have had my neptune front loader for 10 years and this is the thrid repair needed luckly it was an in expensive one the first 2 were major! So much for maytag being sooo good!
Posted on Aug 29, 2009
U need to replace the water valve theres 2 the cold is what u would replace
Posted on May 21, 2009
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Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.
When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.
If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.
If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.
If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.
Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.
To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.
Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.
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