When you receive a phone call, the phone will look up in it's address book to see
if it can find a match for that number, if there is only one match,
great, it will display it, if there is more than one match, it would be difficult for the phone to 'guess' at who
is calling, so instead it just displays the number.
First make sure you do not have duplicate Entries for the same number.
I would suggest you to do the following:
- Make sure you have copied all the contacts from your SIM to Phone
- Delete all the Entries from your SIM by selecting them at once
- Make sure you do not have any Duplicate Entry in the phone book
- If you suspect having duplicate entries, Sync. the phone with Outlook and search for Duplicate entries to delete them
Please make sure you have selected the default memory as SIM and Phone. If you have stored your contacts in the Address book of your Phone memory and selected the Sim card memory as the default phone book it is obvious that when receiving a call your phone will try to look for that number in the default memory selected by you or vise-versa.
Go to phonebook > Settings > and select the memory in use as Phone and SIM
Hope it is not confusing
Please get back for any clarification
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