Question about HP Compaq Business Desktop dc5700 - Core 2 Duo E4300 1.8 GHz (S6497984)

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Installing visual basic v5 on HP DC5700 (Win XP)

I am trying to install VB5 from the install CD (I like it because it's easy to use) onto my new HP DC5700SFF (core2 duo model). When I start the Setup program it immediately displays "NTVDM.EXE has encountered a problem" and shows the usual "Send Report" dialog.  I have had no problem trying the install CD on other Core2 Duo PC's and laptops running WinXP, I only get this problem on the HP. The version of WinXP is the same in the HP as in the other PC's. Any ideas why I have this problem, and how to get around it ? Friends have reported similar "HP-only" install problems (ie. OK on any other PC except HP).

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  • teeseetwo Oct 24, 2007

    Thanks pattersj78. I closed all HP apps as you suggested but still no luck.  I tried deleting NTVDM.EXE from the Registry, which then made the error message change to "this is not 32-bit application", so it seems the HP has a problem installing any 16-bit applications (which I then confirmed trying to install other old apps).  I have restored back so NTVDM.EXE is now active again. Maybe there's a download from HP to fix this ?  But which one ??

  • teeseetwo Oct 25, 2007

    Thanks.  Actually I tried copying ntvdm.exe from a PC which didn't show the problem (ie. it had no problem installing VB5 for example) onto the HP (ie. replacing the old one), but the result was the same as before.  I get the impression that the file is created by some process at startup because even if I delete the file from the system32 folder, when I restart the PC it reappears.  I thought it might be the ntwdm.dll re-creating it but replacing that from a good PC didn't help either. I also deleted the reference to it in the registry, and that gave a different result ("this is not a 32-bit application").



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HP's software may be interfering with the installation process.  Make sure that all unnecessary software has been shut down, including AV, Antispyware, firewalls, etc. before you start the installation.  Checking the error log for specific info would help determine what is causing it.

Posted on Oct 19, 2007

  • 1 more comment 
  • Anonymous Oct 24, 2007

    What OS are you running, XP Pro, Home, MCE, Vista, etc...

    Are there any entries in the Event log?  Right click on My Computer, select Manage, then check the event logs.

  • Anonymous Oct 24, 2007

    This is a good copy of ntvdm.exe, download it, Unrar using WinRAR, and copy it to your C:\Windows\System32 directory, this is for XP Pro, Home, and Media Center

    Hopefully, it takes care of it.

  • Anonymous Oct 25, 2007

    sorry, that link is down, I'll see if i can find you another one.



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