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Re: washer will not fill up completely
The drain standpipe is too short. To prevent siphoning, the standpipe must be
at least 33 inches high for a top load washer or 24 inches high for a
tumble action washer. Refer to the installation instructions that came
with your washer for more information.
Drain hose fits too tightly in the standpipe causing siphoning. There must be an air gap between the drain
hose and the standpipe to prevent siphoning action. The standpipe needs
to be at least 1 1/4 inches in diameter.
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Your drain line is too low.
OR the drain line is restricting air where it enters the drain stand pipe.
Remove the drain line and hold it up high.
Turn the washer on to fill. It should fill then stop.
This example should explain what you must do to correct the drain line problem.
My GE Nautilus, Serial # GSD363F00W, Model # LA774908 is about 3 or 4 years old. I use it at least once a day. It has been working fine. Today I turned it on, red light came on, and I heard activity of some sort inside machine but no water came. Turned washer off, looked inside, no water. Turned machine back on, again heard some sort of activity but again no water came. Tried twisting the dial through the washing cycles, detergent cup dispensed detergent and dry heat come on, but no water.
It is possible that the water fill solenoid is bad. You would need a volt meter to check that there is voltage at the solenoid when it should be filling. I would not suggest that you try this unless you are familiar with electricity because it will be at line voltage. If this was purchased new only a couple of months ago I would suggest contacting the seller if it is still under warranty. Something simple to check also would be the water line coming in. Shut off the water lines and disconnect at the washer. Place the hose ends into a bucket and make sure water comes out by carefully opening the shut off valves. If no water or only a trickle comes out then the screens on the input of the hoses may be clogged. Take hoses off of the shut off valves and inspect the screens. If they are clogged clean them off and then reinstall them and try filling the bucket again before attaching them back into the washer.
The water sound is normal. There is a solution in the top of inner tub for balance. Is it overflowing...as in not stopping the fill cycle? If so check to make sure small hose is still attached to outer tu at bottom left front. This dome that it connects to can become filled with scum and causes the unit to not know that it's full. This causes flooding. You can try removing hose and cleaning out with thin wire. Sometime only fix is to replace outer tub. Again, this is only if overflowing!! Another possibility is a bad break allowing outer tub to spin in agitation. This throws water up over sides of tub. Monitor unit when agitating to see if outer tub picks up speed and starts to spin. It is normal for it to index.
Your washer is still under manufacturer's warranty which is one full year. If it has Kenmore's name on it you do not need proof of purchase. The only thing you need is your mother-in-law's home phone number at time of purchase because Sears keeps all their records based on phone numbers.