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When you turn it on, what should appear is a little lock that you slide down to unlock the screen. If you are getting a blank screen there is probably something technical wrong with your zeepad. I would contact the company,particularly if you are still under warranty. I have had mine almost a year and have had no problems with it. When not in use, I keep it plugged in to keep it charged up. Have you charged it the full 8 hours before using?: Other than that, I am at a loss as to your problem. Wish I could be more help.