Question about Computers & Internet
You will need to provide the customer service representative with the date, amount of the charge, the name of the merchant, and a reason why you want to dispute the charge.
Visa will then contact the bank of the merchant, and ask for a charge back.
Write a letter to Visa explaining the situation with the above information, if Visa requires you to do so. This happens in some cases.
Visa may also require your signature to pursue the charge back, especially if the merchant has breached the law in any way.
Contact the authorities and report the charge if the merchant charged your Visa card illegally. Visa will require you to do this, if you have not already.
Posted on Jan 01, 2014
Tips for a great answer:
Usually answered in minutes!