Hello every one never tried this type of problem solving hope you can help.my hp 6180 all in one seems to work fine on print documents etc.but when i try and print photos the software -hp photo smart essential version 1.12 by preclick.tries to gather information from the folders on my computer ,but stops at the same point every time IE 44 per cent.can not go any further ,error message -not responding- closes programe.very ftustrating.hp have advised me to down load new software,but i belive it does not up date preclick 1.12.it was then suggested that it may be the photo format is not recognised so i removed the photo which was jpeg,this made no difference have not bothered to answer my last e-mail so i hope you might be able to help me i use windows vista home prem.Regards Rob.
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Thanks, Joe
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