Unable to complete catalouge gathering when using hp photo smart essential.
Hello every one never tried this type of problem solving hope you can help.my hp 6180 all in one seems to work fine on print documents etc.but when i try and print photos the software -hp photo smart essential version 1.12 by preclick.tries to gather information from the folders on my computer ,but stops at the same point every time IE 44 per cent.can not go any further ,error message -not responding- closes programe.very ftustrating.hp have advised me to down load new software,but i belive it does not up date preclick 1.12.it was then suggested that it may be the photo format is not recognised so i removed the photo which was jpeg,this made no difference have not bothered to answer my last e-mail so i hope you might be able to help me i use windows vista home prem.Regards Rob.
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Re: unable to complete catalouge gathering when using hp...
Just remove all the photo or picture from the folder and see is ti responding or not just empty the folder and see if it is working then put the photo back one by one may be ther is heavy imge picthre is ther and it is taking time to read that picture.
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This is a cause of photo-smart corrupted file. To slove this problem, Go to Start ---->Run, then type "appwiz.cpl" without the quotations. Remove the Photosmart essential usually under HP if you are using hp printer . Uninstall it and then go to google and google your "Photosmart essential", install it. You can also use the CD to install if you have the CD.
Your problem will be gone. Please give me 5 stars if this helped you.
Update drives from Hewlet Packard web site Run the installation C/D which will create a shortcut on your Desk Top antomatically for HP Solutions and one for Photo Essentials( N.B ensure you have the latest Photo Essentials 3.5 )
Click on Start
Select Pictures from menue
Select the photo you want to print
Click on Print
This frame will allow you to select the type of paper and size of print etc.that you want When you have done this Exit out
From your shortcut
Select Photo Essentials (3.5)
Import that photo from your Computer to Photo Essentials by clicking on the appropriate symbol
Then select Print ( at bottom of that screen) Finally select Single Print
Perform the steps below to restart the spooler.. this will clean the print queue.
(1) Click "Start" > "Run". (2) Type "services.msc". (3) Click "OK". (A window will pop-up with so many services listed) (4) Locate and Right-click "Print Spooler" entry and Select "Restart" from the drop down menu. (5) Now please restart the computer.
if the issue still persists, i would like to know what exactly are you trying to do... * Printing a picture * Scanning a picture
hey i also had this type of problem. but i solved it and hope it will solve yours too.
first of all uninstall all ur hp drivers and softwares related to the hp printer. then restart your pc. now disconnect ur printer with ur computer and turn it off and again on after 15 secs.
now insert the cd which i have got with the hp printer in the cd-driver of ur pc and install the driver.
after the installation is complete, connect ur printer, but do not remove ur cd.
then start scanning, and if it will again ask for installing driver, u dont have to worry it will install it from the cd.
this would surely help u, if problem persists, please tell me.
For the Model of the prinrer that you are using does go with photosmart essential..so you need to go to WWW.HP.COM and download the photosmart essential 3.0 and install..
so before you install it you need to uninstall photosmart premier and then install photosmart essential..
that should resolve the issue
You can download the setup files from the Internet by clicking here. Choose which version of Windows you have, then click on the "HP Photosmart printer software/driver" and "HP Photosmart Essential Software for Photo Editing, Printing, and Sharing". Open the printer software when the download is complete and it will set up the printer, once that is finished then open the Photo Editing software (second download) and you should be good to go.