Prints black on test page, but not when a job is sent to the printer
I just hooked up the Canon i560, after it sat for 6 months. The colors print OK, but the black won't print when I send a letter to the printer. The color logo on the letter prints OK, but without any black on it, and without black text. I tried sending different jobs, but no different result.
Under 'maintenance', I did the nozzle check, and the black prints good.
Re: prints black on test page, but not when a job is sent...
I just posted and also fixed my problem. Try "deep cleaning" under the maintenance tab. Choose the black cartridge only. Mine only took once to fix but i'd try it 1-3 times before giving up on this solution. It now prints the test page with black and color
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after a month of not using the printer, most probably the print head is clogged.. try using the printer utility to clean the print head.. it's under the printer properties.. normally that should resolve the print missing issue...unless your print head is really clogged up... some would suggest to partial soak the print head onto warm water..but it doesn't work everytime..
Double-click print centreicon.
when it opens up, select I560, then click configure.
click I560 then click select
click the down arrow to select test print.
nozzle, alignment etc...
run the tests try resolve the problem.
Perhaps the CMY color heads need alignment. If you have not already done so, run a head alignment from the driver maintenance section. It will print out a page containing several lines and text, and request you select the closest-aligned images. After this is done, do another image print to check for improvements. Normally, the printer uses the black cartridge for text and the CMY inks for images (even for black on photo and specialty paper). So when you are printing normal text pages on plain paper, only the black ink is used. A good check for this would be to print a normal text page, but select photo paper in the driver to trick the printer into using the CMY inks to make a substitute black text page. If this looks ok, then you are having issues other than cartridge alignment.
See this link. Type "print using black ink" in the Search box and click the Search button. Select the appropriate option for your computer's OS. Note that you can only do this using plain paper. (I think the printer will still use a little color ink when doing print head cleanings. If you leave the printer powered on all the time, this will reduce the number of print head cleanings.)