Hi
Have questions about your upgrade? We've got the answers.
What do I need to do to receive my upgrade?
Nothing! Just make sure your DIRECTV HD DVR is continuously connected to your land-based phone line and you will receive the upgrade automatically.
When will I receive my upgrade?
The 6.3 software upgrade will roll out over a period of several weeks. Customers with more than one DIRECTV HD DVR may receive their upgrades at different times for each receiver. We appreciate your patience while we deliver these new and improved features to eligible DIRECTV HD DVR customers nationwide.
Are all DIRECTV DVRs receiving this upgrade?
No. DIRECTV DVR models SONY SAT-T60, PHILIPS DSR6000R and HUGHES GXCEBOT will not receive the 6.3 software upgrade. Other models received a similar upgrade, 6.2, in the past.
I have a DIRECTV R10 DVR with 6.1 software. Will I receive this upgrade?
No. The 6.1 software on the DIRECTV R10 DVR already includes the 6.2 features such as folders and faster menu scrolling.
Will any of my DVR settings be changed as a result of the upgrade?
Yes, some of your settings or preferences will be changed back to the factory default settings as a result of the upgrade. These include: "Favorite Channels," "Channels You Receive," "Spending Limits," "Clear Channel Banner Quickly" and "Dolby Digital" recording and output.
To change Channel Banners, Channels You Receive and Favorite Channels preferences:
1. Select "Messages and Setup"
2. Select "Settings"
3. Select "Channels"
To change Spending Limits:
1. Select "Messages and Setup"
2. Select "Settings"
3. Select "Parental Control"
To change Dolby Digital Settings:
1. Select "Messages and Setup"
2. Select "Settings"
3. Select "Audio"
4. Select "Dolby Digital" and "Digital Output"
Will I be charged for this upgrade?
No. We're upgrading your DIRECTV HD DVR as part of your normal DIRECTV® DVR with TiVo® service at no additional cost.
What happens if I don't have my phone line plugged into my DIRECTV DVR?
You will not be able to receive the upgrade if your DIRECTV DVR is not connected to your phone line. To install the upgrade, your receiver must successfully make a call to our servers.
How will I know when I have received my upgrade?
You'll receive an on-screen message the first time you visit DIRECTV Central after your upgrade is complete. It will also appear in your Messages section. You can also check your System Information screen to find out which software version you currently have.
Will the download delete any of my currently saved programs?
No. All of your saved programs will still be there for your enjoyment after the installation.
Once your upgrade is complete...
How do I activate the Grouping (folders) option?
1. Go to your Now Playing List.
2. Press Enter on your remote control.
3. Change groups to ON.
SHORTCUT HINT: While viewing your Now Playing List, press number 2 on your remote control and your Now Playing List will change from the GROUPS view to show each individual recording. Press 2 again and it will switch back to the GROUPS option.
How do I sort alphabetically instead of by date recorded?
1. Go to your Now Playing List.
2. Press Enter on your remote control.
3. Change sorting option to Alphabetical.
SHORTCUT HINT: While viewing your Now Playing List, press number 1 on your remote control and your Now Playing List will change from alphabetical to date sort. Press 1 again and it will switch back to alphabetical sort.
Some settings will restore to factory defaults when the new software is download
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