I dont know, i just changed the filter and imade a pot, all the water stayed on top in the basket and it overflowed with the grinds. i've had it about year now, am i supposed to clean it out with vinegar like my old mr coffee??
It sounds like the release at the bottom of the basket was not open when you put the pot in to receive the coffee. You might check the release on the basket by takin the basket out, putting water in the basket and tripping (pushing up) on the botton on the bottom to see if the water flows through. It could be clogged.
You should clean the coffee maker about every 30 pots of coffee to keep scale from gathering in the heating tubes.
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