Question about Canon PowerShot S500 IXUS 500 Digital Camera

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Not acquiring pictures with any software

I love my Powershot S500, and have not had any problems until now. When I use the cord that was included to connect my camera with the computer, my computer recognizes the camera, but neither Picasa nor the Canon software seems to be able to acquire the pictures. The other day I tried my friend's connection cord (which didn't work). Did I blow something by doing this? Is there anything I can do now?

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Don't think it was the cable, they are a standard usb interface cable.
Had a similar problem, when I installed software for a new camera interface.
you can manually open the cannon software once the camera is hooked up to your computer. Its called "camera window" default install is start>all programs>cannon utilities>camerawindow>poweshot>camerawindow

Posted on Nov 13, 2007

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Posted on Jan 02, 2017

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This sounds like it might be a defective CCD imager. If so, Canon should fix this for you for free, including free shipping both ways. This is regardless of your camera's warranty status. Please check this link for more info.

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You can find a service location and arrange repairs at this link.
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=223&modelid=9825
Thank you,
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1 Answer

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Applicable cameras include:
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1 Answer

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http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html
 
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1 Answer

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http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html
 
http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819
 
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1 Answer

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http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

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1 Answer

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http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819

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