A Coffee Maker purchased from Walmart, Niagara Falls, Canada. has a defective switch. When switched off the hot plate remains on, even though the switch light goes out. Model#XQ582. "Durabrand", Quality control certificate B6. This itrem was purchased within the last eight month.
We have tried to contat the company on [email protected] as indicated under the base plate.
To fix this problem, take the machine and hold it in front of you while standing on a balcony 30 floors up. Release machine over the side of the balcony. Visually follow machine to ground, making sure it smashes into pieces on the ground. Go out an buy a Cuisinart Brew Central 12 cup coffee maker. It will last you at least 10 years, probably more. What you would spend in the interim on budget machines such as the Durabrand XQ582 will be more than the $100 it costs for the Cuisinart. YOU GET WHAT YOU PAY FOR!
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Tom Chichester is correct with his answer. I hope you still have the sales receipt and box for the coffee maker. Wherever you purchased the machine will want to see the sales receipt or a photocopy of it and will want the machine returned in its box.
The instructions which came with the machine probably provide a toll free phone number you can call regarding the machine malfunctions.
You seem to be saying the unit "leaked: really badly getting water all over; and now the hot plate will not heat up. Such "leaks" are usually caused when the basket is not pushed in correctly so that the water cutoff switch remains closed when it should be open. (The water cutoff valve is what allows you to remove the pot/carafe in order to pour a quick cup even while the coffee is still drip brewing.) If that cutoff vvalve remains closed for more than a minute or so, or less, water will overlow the basket because with its path out the bottom and into the pot is blocked' and it has not place else to go but over the top of the filter basket holder. Now, when such an overlfow (not leak) happens, there is the hot plate right below into which the overflow flows down. As long at it remains wet it will be short circuited and not heat up. So let stand and/or blow or hairdryer heat to remove all water (be sure to unplug coffee maker to to that). Now, once everything including the hot plate are dry, the coffee maker will either work fine, or will need to be replaced.
The vacation switch should be in the "I" position and the "O" should be in the up position and you will see orange around the switch. If this does not correct the issue, then please call 800-352-2866 for further assistance.
Sounds like the heating element has some hard water buildup on it. Follow the cleaning/descaling instructions that came with your unit, should fix the problem. Also, if you have an in sink garbage disposal, don't waste the hot vinegar. Pour it into the disposal, turning the unit on as you pour, off when you're done. The vinegar is mildly acidic and will disinfect the disposal unit.
Make sure you are using the type of commercial coffee pot like the one in the picture. They don't have to have to be plastic with the metal bottom, they can be all glass. The commercial pots are heavy duty and usually disperse the heat well.
If you are using commercial pots the only solution without replacing the warmers is to put three pennies on the warmer and to put the pot on top of them. The pennies will get hot so don't forget and grab them but the pennies help to move the pot just a little way away from the direct heat.
Try connecting two elements in series. See if this keeps it hot enough. (One switch controlling both burners.) See if another brand of burner will fit in the hole. Check to see if the wattage is lower.
Have you contacted Lifetime? If you google them in Niagara Falls Canada, you'll get the phone number for their Canadian warehouse...they're great and can give you the USA location for parts or help you. Too bad you don't live in Niagara...you could walk in and get it sorted immediately. I have one of these percolators and use it daily...love-love-love it.