I put knew cartridges in and forgot to take the seal off. My son in law came and noticed the problem, corrected it did nozzel checks and printed a small photo to get all colours through, all was fine, then all of a sudden the red ink light will not go out indicating there's no ink when there is. My son in law thought there maybe an air lock (by me making the mistake) but that was 5 days ago and still the red ink light is on. Also keeps shown no ink asking to replace cartridges. Please can you advise as done everything I can think of to rectify the problem.
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If it's a new cartridge one of two possible problems has occured. 1.) The cartidge is not seated fully in the cartridge tray, or 2. when you removed the protective strip from the cartridge a small piece tore off and is stuck to the cartridge. This is a frequent problem. Uder good lighting check for any small stips of clear tape arounf the cartidge nozzels.
In addition, make certain cartifge is fully inserted in tray and locking mechanism is secure.
It sounds surpisingly simple, but I doubt anyone can say it hasn't happened to them at least once.
If it's an old carteidge the nozzel may be clogged. Remove the cartridge an either clean the nozzells with a moist Q-TIP, or dip the entire nozzel section in warm water for a few seconds. Put cartridge back in printer and print a test page. If you cleaned the nozzel with water you may finf you test page smeared with some water, but this will clear up.
The problem seems to be the printhead nozzels are plugged or burntout. I beleive on the Epson, to remove the printhead for cleaning, you must partially disassemble the printer. If you are not up for this, Quit here. If you game, remove the cartridges and tape over the outlet and air hole of each. I find electrical tape the best. Tape snugly but not too tight and once around the cart. If you have a digital camera or a webcam, take photos along the way to help in re-assembly. Remove the drive belt and disconnect the guide rod the printhead slides on at each end. Try and remove the guide rod and print head as one unit. Use alcohol and/or water to clean the print head nozzels, or completely wash the print head with running water. Blow it off and let dry. Put the guide rod back in the print head and put that assembly back in the printer. Attach the guide rod at each end then put the belt back in place. Put the cartridges back and do a nozzel/print head check. If the printer works completely, then you are set. If the magenta still doesn't work, the nozzels may be burnt out. I don't think you can get Epson Print heads, That means a new printer. Lastly DO THIS AT YOUR OWN RISK. I can't even guarantee my work!
The colour cartridge is badly clog. put tissue with warm/hot water below the head, wait for about 30 minutes. If tissue is coloured, the dried ink inside head is out. Is it not, do suction from the outlet pipe of head cleaning mechanics.
I figured out my problem. My son-in-law help me set everything up including my wireless router and wireless printer. The printer was turned on, but the print cartridge holder had not been aligned. When I turned it off and started it up again, it went through the alignment process and move the cartrigde holder to the right position. The cartridges popped into place just where they needed to be.
This is usually caused by clogged or burned out printhead nozzels. You can try putting the unit through a couple cleaning cycles. If that does not help, then replace the cartridge with a new HP BRAND cartridge. Do not trust refilled or compatible cartridges in this case. The heating elements in the individual nozzels can burn out causing your type of problem.
Let me know one way or the other