Hanged My creative Zen sleek was hanged and Stucked. No buttons on keypad (like play, FF, REW, Volume etc) will work. The only thing to shutdown the player is by low-battery and to on the player again it nedd to be charged, when the menu appears in the screen it again hangs,,,,, Please give me Solutuion

Hi,

Initially, would suspect that the hang or froze. A couple of ideas that you can try:
double check that the unit is fully charged;

• do a rest. There would be a reset button inside a small hole, you can use a dull pin, straightened paperclip or even a toothpick;
• verify that the "Hold" is disable/disengaged;
• access the Recovery Mode. Press and hold the Play/Pause button while doing the reset as above described;
• there would be several options. You can try all except Reload OS/Firmware;

1. Clean Up is scans and remove invalid music library;
   
2. Format (All) erases everything saved;
3. Reload OS/Firmware would be a last resort;
4. Reboot will restart the device.

• Should it be a battery issue that will not hold a decent charge, you can replace it. Pls follow instructions from here;
• If all else fails, reload the firmware. Pls reference the Creative website for instruction and latest update.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

I also have that Zen Sleek.... you have to remove first the screen which sealed in a glue, then the keypad... from there you will have access to remove the top and bottom platings. You will need a precision tool of Philips Screwdriver to unscrew bottom and top platings.

The hold/lock slider is engaged - double check your manual to see the position of it on your player and disengage it

I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.
http://wp.randyr.net/windows-xp/creative-zen-sleek-photo.html

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.

----

1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

Hi, I think you will need to remove the battery for a few seconds then try it.

How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

I gave it a whack on the back of the MP3 player out of frustration, and lo and behold! it works fine! i don't think this is a very orthodox method, but i'm a bit happier now! I wouldn't recommend this as an everyday method of fixing it, but it's helped me.

Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

I think I found it for you: http://uk.europe.creative.com/support/downloads/welcome.asp?nRegionFK=&nCountryFK=&nLanguageFK=&action=next&MainCategory=213&SubCategory=214&Product_ID=14259&Product_Name=Zen+Sleek+Photo&x=24&y=7

Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.