Question about Ricoh FAX3800L Plain Paper Laser

3 Answers

Service Call 3-31H is displayed on the screen

It will not receive or send faxes.  I would like to know what the "Service Call 3-31H means.

 

Laurie Stroman

Posted by LStroman on

  • 1 more comment 
  • williana Nov 07, 2007

    It will not receive or send faxes. I would like to know what the "Service Call 3-31H means

  • plrod Jan 23, 2008

    problem started when we connected the fax through our pbx by mistake, tried the fix mentioned above but still getting the same code.

  • Anonymous Oct 07, 2008

    I have this problem on a Ricoh Fax 4800L machine.
    I tried the solutions below and the service call cleared.
    However, as soon as I started a copy then the error came up again


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3 Answers

Anonymous

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  • 417 Answers

The technical manual is stating that the problem is with the left lock lever make sure that the door is shut correctly power down then back on again. If the problem comes back I think it maybe the laser unit then and it will need replacing.

Thanks J

Posted on Jan 06, 2008

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Anonymous

For us it wasn't worth the service call. We replaced the unit with a new or refurb Pitney Bowes machine we bought on ePray for 120 shipping included. It went in the trash recently.

Posted on Oct 03, 2008

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Anonymous

I have a Gestetner 4210, it displayed the same message, "Service Call 3-31H."

I powered off the machine, opened and closed every available door/drawer, re-started and it was fine.

Posted on Oct 03, 2008

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