Question about Roku 3

1 Answer

Roku 3 hdcp

Roku 3 when accessing content displays the folowing error message: HDCP Unauthorized. Content Disabled." Have soft booted, hard booted, powercycled, powercycled TV, re-seated hdmi cable, tried 3 different hdmi cables, am able to get audio and can get video until begin streaming most any channel on the roku 3. Please advise.

Posted by Anonymous on


1 Answer

The Wyzzyrd

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 108 Answers

Hello... I searched the internet and found this. I hope this helps...

To resolve the "HDCP unauthorized. Content disabled" issue, try these steps:

  1. If you are trying to stream 4K Ultra HD content when you see the purple screen, review the instructions for setting up your Roku player for 4K. Go to the next step if you continue to see a purple screen.
  2. On both your Roku player and your TV or AVR, unplug each end of the HDMI cable.
  3. Power off your TV and your Roku player and unplug their respective power supplies.
  4. Reconnect both ends of the HDMI cable, pushing them firmly, all the way in.
  5. Reconnect your TV and your Roku player to their power supplies and power them on.
  6. Try viewing the video again.
If the above did not resolve your issue, try these additional suggestions:
  • Try a different HDMI input on your TV.
  • Try using a different HDMI cable (less than 6 feet if available), just to make sure the cable you are currently using does not have any defects.
  • If you are using an HDMI switch or AVR, try connecting the Roku player directly to the TV.
  • Try another TV, if possible.
  • If you are using a computer monitor, try using a TV, if possible.
  • Try using different Display Settings on your Roku player. You can find these settings under Settings >Display type.
  • If this is the first time you are seeing this HDCP purple screen after setting up your Roku player, ensure that your TV and/or AVR supports HDCP. Contact your equipment manufacturer for more information.

Posted on Nov 18, 2017


3 Related Answers


Catalin Turcu

  • 4924 Answers

SOURCE: I installed a Roku 2100-X with a composite video

It seams that it is not supporting well the Hdmi cable ...try to change in a second hdmi channel if it has...also be sure you selected the hdmi on the tv ..and after that from the menu rectify the issues for the image ...first try the auto-setting button ..and if this is not working adjust them one by one horizontal ..and vertical ..and all from the tv settings (osd)

Posted on Jul 21, 2011


Vern Haynes

  • 281 Answers

SOURCE: Can't get Roku N1100 to

Make sure you select the correct input for your device. If you are using RCA cables then select the RGB option on your inputs, or it may RCA as a connection. If you are using HDMI then make sure that is selected.

Posted on Dec 10, 2011


Brandon Floyd

  • 6 Answers

SOURCE: my roku will drop the program while watching a movie

Sounds to me that your Roku is losing signal to the Router or hotspot. Try setting the router at least 5 feet away from the Roku Box and the higher the router is in the house, the better signal for all devices. Wi-fi broadcast down easier than up!

Posted on Jan 31, 2012

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I keep getting a HDCP error on my LG tv, I have a ROKU, and it doesn't matter if it is is plugged into the first port or the second port, arc. Or if is HDM1 or HDM2, the error message keeps coming up

hi this is caused by a stup1d copyright protocol in hdmi called HDCP.
If your TV is an older model it may not have HDCP compliance.
I call it stup1d because you can be legally watching content and still have problems if your tv is not HDCP compliant.

Jul 06, 2018 | LG Televison & Video

1 Answer

How To Solve The HDCP Error On Roku?

The Roku HDCP error code 020 is caused when the Roku player is not authorized to play certain content on your TV. This compatibility issue mainly occurs when you have faulty cables or an older TV. Whichever is the case, you need to troubleshoot the problem accordingly and then, start streaming content seamlessly on your Roku. For help on this Go Roku HDCP error, visit our website right away or do give us a ring at our toll-free support number +1-844-576-1390 which is open 24/7

Jul 05, 2018 | Televison & Video

1 Answer

Why after choosing a show a message comes up on the screen "HDCP unauthorized content"

To resolve the issue "HDCP Unauthorized. Content Disabled" on your Roku, follow the steps below. If a purple screen appears on your TV showing "HDCP Unauthorized. Content Disabled", it's usually caused by a loose HDMI connector, or is caused by a problematic HDMI cable

Mar 18, 2018 | Televison & Video

1 Answer

Roku displaying HDCP unauthorised. Content disabled. How do you fix this so you can see the picture.

If a purple screen appears on your TV showing "HDCP Unauthorized. Content Disabled", it's usually caused by a loose HDMI connector, or is caused by a problematic HDMI cable.

Dec 25, 2017 | Roku Televison & Video

1 Answer

I keep getting a message: HDCP unuauthorised. Content disabled. Across the screen.

Internet disable on cable box or televisio what are you using specify please

Nov 18, 2017 | Televison & Video

1 Answer

Hi ROKU stick does not show any films on Netflix, BBCiplayer etc.

Please contact ROKU customer support on this problem.

Dec 27, 2016 | Televison & Video

1 Answer

I am getting 'HDCP unauthorized content disabled '

You are playing content over an HDMI cable that contains a copy blocking system. This is the reason that manufactures pushed HDMI systems instead of DVI. Digital content protection was the whole purpose.

Jan 04, 2016 | Televison & Video

2 Answers

Error message: HDCP unauthorized. Content disabled. Get audio but no visual

It is a Roku vs TV interpreation of HDMI. IMO it is Roku being too protective. No other box in the house has a problem with any of TVs or cables. New cables did nothing and the cables were the latest and gold plated. Reboot the Roku and it works....for a while until it comes back.

May 06, 2015 | Roku 3

2 Answers

I have a 2009 Lg 37lh30 Tv and for the most part it works until recently. I am now getting a HDCP rejection when using an Apple tv or Roku and no screen when using my bluRay Player (which use to work

Some TV's & cables are not HDCP compliant . Sometimes you can replace the cable to fix the problem & other times you have to replace the tv because its not HDCP compliant . First check to see if your tv is HDCP compliant .

Jan 03, 2015 | LG 37LH30 37 in. LCD HDTV

Not finding what you are looking for?
Roku 3 Logo

Related Topics:

375 people viewed this question

Ask a Question

Usually answered in minutes!

Top Roku Televison & Video Experts

ray gallant

Level 3 Expert

71004 Answers


Level 3 Expert

2547 Answers

The Knight
The Knight

Level 3 Expert

76466 Answers

Are you a Roku Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides