Apple MacBook 13"White /2.0Ghz Intel Core2 Duo White/2GB (2x1gb)/80GB/SuperDrive (Z0DT) Mac Notebook Logo
Posted on May 17, 2009
Answered by a Fixya Expert

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Screen goes white, flashing a folder with a question mark

My girlfriend's step-dad had connected an external hard drive to our Imac to put some files on the computer and give him some more room on the HD. The computer froze and he was unable to force quit. He decided to turn off the computer and disconnect the HD from the Imac. Ever since, when I turn on the computer, the screen goes white/blank and a folder with a question mark flashes or sometimes stays. I have tried many attempts to reboot, pressed different commands in the hopes of it rebooting. Any and all help would be greatly appreciated.

Sincerely,

Phil

  • 1 more comment 
  • philhouse80 May 21, 2009

    I tried the suggestions and the computer screen still remained blank.

  • Anonymous May 24, 2009

    Our Mac is doing the same thing. So we tried rebooting while holding down the "c" button... but nothing happened...other than the blinking folder with ? showing up.. please help!

  • JDTec
    JDTec May 11, 2010

    Have you tried to plug in the external hard drive and reboot. The iMac may be looking for somethig that was put on the HD by mistake.

    Also, if you have your disk one of the installation set, boot with it. You can do so by holding the letter C down while the computer reboots. Then you can run diagnostics test. You may be able to run a repair of the OS this way.



    Let me know....

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1 Answer

Martin Buck

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  • Posted on May 18, 2009
Martin Buck
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The flashing folder means that the computer can't find the boot system on the hard drive. If your girlfriend's step-dad has removed some parts of the OS, then the system will not start giving the 'flashing folder' result. You will need to re-install the OS from the system disk.
Insert the disk into the computer and it will boot from that and take you through the install procedure.

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Trying booting from the Mac OS X install disc.

insert the Mac OS X install disc.

press the start button, while holding down the "C" key on the keyboard


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Transfer all files from my old desktop to new laptop

you can do that by following the steps below;
Instructions
  1. Step 1 Connect your laptop to your desktop through a home network connection. If you have a home network, you can hook up your laptop to it via an Ethernet cable or a wireless network card. Then, you can set a folder on your desktop computer to be shared across the network. To set a folder as shared in Windows, simply right click on it, select "Sharing and security," select the "Share" tab and check the box labeled "Share this folder on the network." You will then be able to access this folder from your laptop and transfer files to your.hard drive.
  2. Step 2 Purchase a USB jump drive. These handy devices are the size of a key but can store five gigabytes of files or even more, depending on the type of USB jump drive you buy. Insert the USB jump drive into your USB port and your operating system should find it as new hardware. If a window doesn't automatically come up, you can find in your drives under "My Computer." Then, you can click and drag files into it, remove the drive and take it to your desktop computer and access the files there.
  3. Step 3 Put your files onto another external storage device, such a CD, floppy disk or external hard drive. Files are transferable between any computers as long as you can store them on something external, then use that external device to move them to the other computer.
  4. Step 4 Email files to yourself. If you only have a few files that you would like to transfer and don't have any of the equipment used in Steps 1 through 3, send yourself an email with the files attached, access your email from the other computer and download the files to your hard drive.

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