Question about SanDisk Sansa e250 MP3 Player

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Hi, I Have A SanDisk MP3 Player 6Gig & It Frooze Up !

I Took The 4 Screws Out From The Back. Then I Held The Reset Button Down For 15 Seconds It Said Weclome To Recovery Mode.


        Now It Says, "Enter USB2.0 MSD Mode"  !!!!!

        Now IT Will Not Do Nothing !!!   "MAY-DAY MAY-DAY !"


        "Please, CAN SOMEBODY HELP ME HELP ME PLEASE!!!!!!!!!!!!


           ME PLEASE PERTTY PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

Posted by TOPFUELTOD on


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Why did you take out the screws, tard?

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008


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Related Questions:

1 Answer

How do you reset a frozen player?

Slide the power button on your SanDisk Sansa MP3 player up.

  • 2 Hold the power button on your Sansa in the up position for about 15 seconds. This action serves as a powering down of the Sansa device.
  • 3 Wait for your Sansa MP3 player to restart and let go of the power button. Actions taken during your last operation since powering down normally have been deleted and your player is now reset.
  • Feb 08, 2012 | SanDisk Sansa Clip MP3 Player

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    My Sansa e200 will turn on, thumbwheel is blue and SanDisk screen comes on, but menu won't come on. I have pressed and held the power/menu button down for app. 15 seconds several times to no avail. It is...

    sandisk sansa e250 starts but then says refresh database. Menu is in back ground. Maybe frozen, and have tried to reset, but still come up with Refresh database.

    Sep 27, 2009 | SanDisk Sansa e250 MP3 Player

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    It seems i have over charged my sand disk player so right now when i switch it on it says battery too slow and then it shut down it self, please i need a help to this problem .

    Hi teddyabout,

    There are few reasons your SanDisk Player is acting up. Here are some things to try out.

    Make sure the HOLD switch is turned off before you power up your player. This will sometimes cause errors in booting.

    If that doesn't work you can try a soft-reset by holding the power button down for 15 seconds then try turning the player on normally again.

    Finally, if you are brave enough, you can take the battery out of the player to force a complete reset of the player and battery. This is done by taking the four screws out of the back of the player and removing the battery. After 30 seconds, put the battery back (be sure the it is seated properly) and replace the screws.

    Good luck


    Jan 14, 2009 | SanDisk Sansa e200 MP3 Player

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    My scandisk sansa clip mp3 player is fozen at the refresh database screen

    I actually called the 800 sandisk number and the guy was helpful (after some annoying personal questions).
    Unplug from your computer
    Turn off the device.
    Push the button down to be in the "Hold" position
    Press down on the "center" button (inside the circle)
    While still pressing on the center, plug in the device.
    Now you should be able to see the device under "My Computer"
    Right click on it and FORMAT --YOU WILL LOSE ANYTHING THAT WAS ON IT! But you will be able to use it again. I was assuming all my stuff was gone, it was just copies from my computer anyway.

    This worked for me and now I just have put my music back on it.

    Hope this helps everyone else! And don't hook it up to a MAC!! Even just to charge it!

    Feb 16, 2008 | SanDisk Sansa Clip MP3 Player

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    Can't turn device from radio to mp3 music

    I pressed and held the power button for 15 seconds to reset the Sansa. It then took me back to the main menu.

    Feb 16, 2008 | SanDisk Sansa e270 MP3 Player

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    hi if you havent fixed it yet only hold the menu\quit button down 15 sec or some more.. it will turn off...

    don´t forget to uppdate it sometimes.. it can make you get less problems but be careful

    Feb 06, 2008 | SanDisk Sansa E280 MP3 Player

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    My sansa wont turn on or do anything

    Powercycling usually takes care of it with the e200
    Hold the menu/power button down for 45 seconds and continue to hold it regardless of what it does.
    after 45 seconds, let go and wait 15 seconds, not hold the power button down to the count of 1-2-3 and let go.
    It should come on

    Jan 25, 2008 | SanDisk Sansa e250 MP3 Player

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    Kids mp3 player

    try holding down the power button for 15 seconds.... otherwise take out the battery by unscrewing the back

    Dec 22, 2007 | SanDisk Sansa e200 MP3 Player

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    Left connected when shutdown

    This happens to me every other time I connect to charge the battery. I remove the screws on the back and remove and reinstall the battery then back to normal but still without a full charge.

    Apr 12, 2007 | SanDisk Sansa e260 MP3 Player

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    My mp3 sandisk meida player frooze up and nothing i do works

    just hold down the power botten for 15 secends and it sould turn on by its self

    Jan 09, 2007 | SanDisk Sansa e250 MP3 Player

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