Question about Canon imageCLASS MF5730 All-In-One Laser Printer

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Have canon mf5700 says check paper size and only prints one page of several page job

As above.Says change paper size. But we only are using a4

Posted by lyndp on

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  • viyonita Nov 04, 2007

    says check paper size

  • WndrLys Nov 20, 2007

    Every other time I try to print, it will print a page and then it says "Change Papersize." It's so frustrating. I've checked all of my settings, and it's just regular letterhead for all pages - every time!! How do I fix this??

  • favell Dec 03, 2008

    hi i am having this printer problem, and the above solution does not work

  • h_shinkai Feb 03, 2009

    1. Press [Status Monitor] (Button 11)
    2. Press [◄(-)] or [►(+)] to select (Button 7)
    3. Press OK (Button 16)
    4. Press OK to delete the Print Job
    NOTE: If there is no job, is displayed
    5. Press the [◄(-)] for to confirm deleting the job.
    On the MF5600/MF5700 series machines you need to make sure the paper size is set to what you are using.
    1. Press [Menu] (Button 6)
    2. Press [◄(-)] or [►(+)] to select (Button 7)
    3. Press [OK] (Button 16)
    4. Press [◄(-)] or [►(+)] to select or (Button 7)
    5. Press [OK] (Button 16)
    6. Press [◄(-)] or [►(+)] to select (Button 7)
    7. Press [OK] (Button 16)
    8. Press [◄(-)] or [►(+)] to select the appropriate paper size (Button 7)
    9. Press [OK] (Button 16)
    Note: You can select from the following paper sizes: A4, B5, A5, EXECUTIV(Executive), COM10,
    MONARCH, DL, ISO-C5, LTR(Letter) and LGL(Legal).
    10. Press [Stop/Reset] to return to the standby display (Button 15)

  • Anonymous May 26, 2009

    i have the same problem and its not about deleting the print job because there is none. And its not about setting the paper because we only use A4. does anybody have the real solution?

  • Anonymous Mar 24, 2014

    the true size is 11x8.5 but after the printer print the page, it looks A4 the size.. plss hel

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8 Answers

Anonymous

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If your alarm light is flashing and your printer will not print, press the "copy" button to get the device into the copy mode, once the copy button light is on, press the "Status Monitor" button. The LED panel will then show two lines of words: Line 1 "COPY STATUS" and Line 2 "SELECT JOB TO CANCEL"; then hit the Set button and the screen will show you what print job which has jammed the printer and you then press the - (Minus) button to clear the job. Open and close the front panel and the printer should reset and the warning light go off.
I had trouble locating the problem because my machine tends to stay on the Fax mode and when I pushed the Status Monitor button I would only get information about fax jobs.
Hope you have already figured out the problem. I thought I had better tell someone so I will remember the next time I try to print a job which requires a different size paper than what I have in my printer.
Blessings!
tdocdaws

Posted on Jan 12, 2008

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Anonymous

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After dealing with this for HOURS yesterday, I finally unplugged my Canon MF5700 and took the paper tray out. I left it like that overnight last night. Reinserted paper tray today (using my normal letter size paper) and plugged back in, and it works!! It somehow cleared out the problem. So I wanted to post, since I couldn't find a darn thing on line about this yesterday. I know it sounds simple, but it just worked for me.

(p.s. The only step I left out, is that I had to glue a piece back on to my paper tray that I broke off in my fit of rage over this problem yesterday!!!!!!)

Posted on Jul 25, 2009

  • russ_tron Mar 15, 2011

    My computer is direct to printer.It did not print only blank paper out.It also said to check the paper size. Two other computers on line through mine. They do print out. So we put mine online through the other computer; like loop back . it printed . ok fine but didn't copy as copier! Still blank.
    So I unplugged and pull paper tray out for 5 min.
    plug back and tray back it works now!!!

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The only way I have found to reset the printer is to unplug it. You do not need to remove paper tray or leave it off for any period of time. You must, however, turn it off and the only way I have found to do this is to unplug. You must clear the print/copy job as described in the previous post before unplugging or you will have the same problem when power is restored - the printer will attempt to continue with the current job list which will not be erased by powering down.

Posted on Aug 31, 2009

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All you have to do is open the front cover for about 10 seconds and this resets it. We have multiple people in our office that use this machine & mess it up all the time. Opening the front cover for about 10 seconds works!

Posted on Nov 18, 2009

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Also, make sure that the paper size in the document's paper settings aren't set to a different size than the one in the printer settings.

Posted on Dec 10, 2009

Anonymous

Unable to clear the store with this error showing!.. There were no jobs to clear.
Well, if you unplug the power and allow the unit to discharge,(maybe overnight), the error situation clears.

Posted on Mar 18, 2008

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I had the same problem and i found out, that the problem does not occur when I just print another document. I think the problem can be solved when the content of the document is copy/pasted to a new file. The contradiction of paper size between computer and printer is probably within the document.

Posted on Feb 25, 2010

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I had the same problem here is what I think caused it and here is how I fixed it:
cause: first time i sent the file i wanted to print i sent it set for standard letterhead, when the printer was loaded with only A4 size paper.

Solution: I cleared everything of my computer's print list, and tried to also cancel on the printer itself. When i retried it still did the same thing. So, I cancelled everything again, made sure all the default sizes on the printer itself were set to a4, made sure all the settings on my document, and my printer software were set for a4, then I left the front cover open for about 10 seconds (as suggest above), and bingo!

Posted on Dec 21, 2009

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