The creative screen comes up, then the unit shuts down. i did the recovery mode, and it didn't do much, not sure if i updated the firmware, or if that's even the issue here. went through an 8 pack of batteries, all of which worked in other devices afterward, so that wasn't the problem. any suggestions?
I own two Nano Pluses that had this problem. After trying everything I am pretty sure have the solution! It turns out that there are some very high value resistors associated with the battery measurement circuit. It doesn't take too much contamination to alter the resistor values and end sending the incorrect value to the A-to-D that measures the battery. Even though the screen indicator shows that all is well. The fix is to take apart the Nano which is pretty easy because they almost fall apart after a year or so. The covers pull apart and just slide out the gold battery connectors. There are two boards-- the display board is actually plugged into the main board---pull them apart. With 99% alcohol (not rubbing alcohol) gently douse the boards and carefully clean them with a medium firm acid brush. Before the alcohol evaporates, use dust off to blown away the excess alcohol. That's it. I do this every few months, since I am pretty rough on them. Good luck.
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Sometimes manufacturers release firmware updates to fix issues in the units. I would suggest attempting a firmware update if your firmware is not the latest version. (The Creative website lists the current firmware revisions in their support area for their players.)
If you are able to connect to the PC via the USB cable, I would try the Creative MP3 Player Recovery Tool available through their support tab as soon as the unit has at least 50% charge.
If the Zen player is completely locked and will not connect to the PC, you may have to let the battery go low and allow the unit to turn off by running out of power. Then plug the player into the PC to perform the initial slow charge and after some time (15min), the player will attempt to turn on the screen when it has enough charge. When it turns on, you should be able to tell if the PC connects to the Zen as well. If it connects, continue to allow the Zen to charge until you have at least 50% charge and then attempt the Creative MP3 Player Recovery Tool.
If the Zen doesn't connect to the PC, there is a deeper problem.
You can try this just to make sure. If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
To Fix any problems with broken firmware form attempted “playsforsure” firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all:
1. Uninstall all creative software & drivers 2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10). 3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD). 4, Plug Zen in. 5, Make sure you have the firmware update ready, run it but don’t click the language bit yet), leave the mouse hovering over your language selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS). 6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me). 7. As soon as it flashes up “reload new firmware now via USB” click the language button 8. Now the pc should find it and allow you to re-load the firmware. (it may take a few attempts) 9. Once complete, click close and restart the pc. Everything should now be fine. 10. Once all is working, you can re-install WMP11 and it will work fine.
Reset the player by holding down the play/pause button and pressing the reset button with a paperclip at the same time. (the reset button looks like a little hole on the side.) This will put the player into recovery mode. Try rebooting the player. if this doesn't work, reinstall the firmware using that option in recovery mode. For more information go to the knowledge base at creative labs for your player.
Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok?
I hope it won't keep freezing on you after the update.
To Fix any problems with broken firmware form attempted "playsforsure" firmware updates etc where your pc finds it as a 20mb drive and it sits in recovery mode and does bugger all:
(fix courtesty of cinderlee in creative forums)
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a reboot for each thing). This is done by going to add/remove programs and uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don't click the language bit yet), leave the mouse hovering over your language selection.
6. On the Zen- select "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the language button
8. Tada, now the pc should find it and allow you to re-load the firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now be fine.
10. once you are happy you can re-install WMP11 and it will work fine.