Question about Brother IntelliFAX 2800 Laser Fax

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Black streaks on the fax



We used to love our Brother Intellifax 2800 until the last couple of weeks.  We had been slowly getting black streaks going down the fax and now the streaks practically cover the entire page and it makes reading the fax very difficult.  I have replaced the toner thinking maybe we just got a bad one.  Didn't help.  We have had it for about 5 years.  Does it sound as if we should replace the drum?


Thank you very much for your time!




Michelle Powell


Posted by mlward on

  • 10 more comments 
  • mlward Oct 19, 2007

    I apologize that I have not been able to thank you before now but your recommendation worked perfectly.  We didn't have to replace the drum, however, just move the plastic tab back and forth to clean it.  We are back to loving our fax.  Thanks again!

  • HeidiV Nov 13, 2007

    How do you clean the drum on the Brother Intellifax 2800. We have large vertical stripes on all faxes we receive.

  • Anonymous Dec 18, 2007


    My brother intellifax 2800 machine is not receiving any faxes and it says replace drum soon. What do I do? Please help.


  • Anonymous Jul 10, 2008

    getting a single line streak on my fax-775. How can I fix it???JOHN

  • jessica800 Jul 21, 2008

    There are black streaks covering our papers. It also makes a horrible sound while printing up faxes. We got a new ink cartridge but the problem still persists. Please help us out. ThaNks!


  • John Kast Jul 25, 2008

    The whole surface is littered with wide and narrow horizontal black streaks. I have cleaned the wire with the tab movement back and forth and with a soft cloth. the result is the same. The first printout after cleaning is clean. With printout number two the black streaks begin again with the same intensity. SOLUTION PLEASE?

    John K.

  • Anonymous Nov 04, 2008


  • sandra751 Nov 18, 2008

    Hi can anyone describe how to clean the drum.

  • Anonymous Mar 28, 2009

    Black streak on copies and noise when printing.

  • cdgiz Apr 08, 2009

    I am getting black streaks on our faxes received. How do you clean the drum?

  • leo1965 Apr 23, 2009

    How do you open the cover to expose the drum?

  • csenko Apr 30, 2009

    I have a Brother IntelliFax 4750e with a large black streak printing down the middle of the page when copying or receiving/sending faxes. I have changed drum and toner, but the problem still appears. Any suggestions?



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  • 1,113 Answers

Yes it does, the rubber blade that cleans the drum is not doing its thing properly, hence leaving your mark, pull the drum unit out and expose drum by pulling back the cover underneath it, you should see your mark on the drum, don't touch drum with fingers or brush/clean it, it is photosensitive too so keep away from light for any period of time.

Posted on Oct 17, 2007

  • Soulvisitor
    Soulvisitor Oct 17, 2007

    P.s. dont stop loving your fax just cause it wants some attention after 5 years of service

  • CDOLVEN Nov 09, 2010




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