Question about Plantronics DSP-500 Headset
I can not get my Plantronics S11 headset/amplifier to work correctly. The instructions say to click the headset/handset button to headset, then dial. When the button is switched to headset, I hear a dial tone, but get no reaction when I try to dial the number on the handset.
I can switch back to handset then dial, then switch to headset and the call will go through. I can hear the person on the other end, but they can not hear me. If I move the configuration button, there is a setting where the other person can hear me but I can't hear them. I have two very old line phones and both react the same. I also have digital cable phone service through Time- Warner. Could the headset be bad? Is there a component in the amp that is known to cause these symptoms?
I actually bought about 20 of these in a wholesale auction. I would be able to replace and solder a bad component if anyone knows what it is.
SOURCE: i connected my S11 plantronics
Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).
Good Luck from Headsets Direct!
Posted on Jun 03, 2011
SOURCE: I have the Plantronics S11
There are a couple of basic things to check first. You want to make
sure the mute is turned off and your outgoing (mic) volume is loud
enough (there is the speak level switch on the side and the speak volume
control on top). Also, you want to make sure it is connected through
the handset jack on the phone (generally it will not work through the
headset jack on the phone). Finally you want to make sure it's
configured right (scale located on the side).
Good Luck from Headsets Direct!
Posted on Jul 05, 2011
The Plantronics S11 headset system is meant to plug into the handset
jack on your phone not the headset jack. Check the connection on the S11
to make sure the handset jack is where it is plugged into at.
Here are a few suggestions from Plantronics if you are not getting a dial tone:
Make sure all cable connections are correct and firmly in place.
Pay special attention that handset cord is properly connected.
Ensure AC power adapter is connected and power is on.
Make sure you have pressed the headset button and the headset indicator is on.
Make sure the telephone handset is off-hook.
Adjust listen volume control.
Adjust the compatibility slide switch.
Ensure that the headset is centered on your ear.
Good luck from Headsets Direct!
Posted on Nov 10, 2011
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