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Sheila Ashurst Posted on Dec 21, 2013
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Cannot remove wrong cartridge message from epson printer

Black cartridge is genuine Epson the three colour ones are compatible cannot clear error message from printer screen. does not recognise the genuine black ink cartridge

1 Answer

windsorguzzi

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  • Posted on Dec 21, 2013
windsorguzzi
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If you have tried turning it off and on again, and the problem is still there, then the printers sensors that detect the cartridge type are not getting the signal they expect from the new cartridge. The electrical contacts are probably dirty with ink. Remove the cartridge and try cleaning all the contacts you can see on it and in the printer where it was.

1 Related Answer

James Pendergast

  • 42 Answers
  • Posted on Jun 17, 2009

SOURCE: omnipage not recognising Epson DX 4850 scanner (all in one)

Go to the Omnipage sight, they should post the scanners that have problems with their software. If you ahve the packaging, the guide should tell you or direct you a site that carries this information. Call Epson DX scanner or go on line to their site and query them about the problem, they should help. Go to the Contact Us. This should help you good luck

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0helpful
1answer

I bought a new epson black catridge but printer shows it being empty even though it feels full

Unfortunately this sort of error can occur whether the cartridge is a genuine Epson one or a perfectly good compatible. Remove the cartridge and carefully, with clean piece of cotton-type cloth, wipe the contacts and try again as that will often clear the error.
0helpful
1answer

Hi, I have epson stylus cx5500 printer and I am trying to print with only black ink. However the print software keeps complaining about low ink in the colour cartridges. The black ink cartridge is new. Why...

Did you use Epson Genuine Cartridges?
ALL…. Epson & Brother Requires Genuine Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother MFC-240C All-In-One InkJet Printer. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .


IF YOU ARE USING GENERIC CARTRIDGES, MAYBE IT WOULD BE BETTER IF YOU DISABLE THE INK MONITOR.

This is the only advice I can give you.


The next step would be to disassemble the Epson, and clean the Pads/Heads. Click on link below.:
http://www.hm2k.com/posts/parts-inside-your-printer-are-at-the-end-of-their-service-life

I located a page on http://www.fixyourownprinter.com forum, which had plenty of details about similar issues.

If you find this helpful, pls rate me.

Thanks and Good Luck :0)
3helpful
1answer

Epson Stylus Photo 2100, the prints I print have

Did you use Epson Genuine Cartridges?
ALL…. Epson & Brother Requires Genuine Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother MFC-240C All-In-One InkJet Printer. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .


IF YOU ARE USING GENERIC CARTRIDGES, MAYBE IT WOULD BE BETTER IF YOU DISABLE THE INK MONITOR.

This is the only advice I can give you.


The next step would be to disassemble the Epson, and clean the Pads/Heads. Click on link below.:
http://www.hm2k.com/posts/parts-inside-your-printer-are-at-the-end-of-their-service-life

I located a page on http://www.fixyourownprinter.com forum, which had plenty of details about similar issues.

If you find this helpful, pls rate me.

Thanks and Good Luck :0)
1helpful
1answer

I have a epson sx200 it has been working ok on compatible inks it is now saying it does not recognise 2 colours i have taken them out and tried again still same error

Did you use Epson Genuine Cartridges? ALL…. Epson & Brother Requires Genuine Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother MFC-240C All-In-One InkJet Printer. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .


IF YOU ARE USING GENERIC CARTRIDGES, MAYBE IT WOULD BE BETTER IF YOU DISABLE THE INK MONITOR.

This is the only advice I can give you.



If you find this helpful, pls rate me.

Thanks and Good Luck :0)
0helpful
1answer

Ran out of black ink and want to print something using colour on epson c46 how do i do it

Did you use Epson Genuine Cartridges? ALL…. Epson & Brother Requires Genuine Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother MFC-240C All-In-One InkJet Printer. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .


IF YOU ARE USING GENERIC CARTRIDGES, MAYBE IT WOULD BE BETTER IF YOU DISABLE THE INK MONITOR.

This is the only advice I can give you.



If you find this helpful, pls rate me.

Thanks and Good Luck :0)
0helpful
4answers

I have an Epson Stylus R265. It is telling me all

Did you use Epson Genuine Cartridges?

ALL…. Epson & Brother Requires Genuine Epson Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .

This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)

1helpful
1answer

My printer was printing fine, iloaded new ink

Epson does not like Generic/Compatible Cartridges
MUST BE GENUINE

ALL…. Epson & Brother Requires Genuine Epson Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc. These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......


I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .

Put back in Genuine Cartridges, and see if it works. This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)

0helpful
1answer

EPSON C46 problem with color cartridge

The Epson does not like Generic Cartridges. It must be Epson Genunine Cartridges. After going thru alot of ink cartridges, finally I went back to Genuine, and it started printing fine. ! Go Figure. !!!
I have about 2 dozens cartridges. hahaha want them?

Good Luck :0)
4helpful
1answer

My epson r285 wont recognise compatable inks

My Epson R285 will not recognise compatible cartridges,mainly the black.I ran out of black ink and installed a compatible cartridge but it did not recognise it.To get the printer running I had to buy a genuine one which worked.I then ran out of all the other colours soon after and installed compatible ones which were accepted.I have now ran out of the black again but the printer will not accept the compatible cartridge.How can I solve this problem as the printer has accepted black compatibles before.
Thanks Padgy
0helpful
1answer

Epson CX5400

Nothing wrong with the printer. The rubbish cartridge you bought and replace it with one that works. Approx 30% of most compatible/refilled cartridges DO NOT WORK.

Not only that but they WILL block your print head nozzles eventually. Ever wonder why Epson do NOT make any flushing cartridges but almost every compatible "maker" does??

99% sure the cart is at fault. return it to where you bought it and get a swap.
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