Question about Nortel Norstar Meridian Phone System With Voicemail And 7 Phones M7310 M7324

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Norstar M7310 all features inactive

All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!

Posted by Amy Joanning on

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PhonServ

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The voice mail is a separate unit that's wired into your phone system through a extension port. The phone system is not seeing the voice mail unit. same has if you try to intercom a extension that's not plugged in, you will get "not in service" on your phone.

You need to power down ONLY the voice mail unit on the wall in your phone room and wait about 5 to 10 minute. Then enter feature 983. if nothing, try feature 903. If 903 works your system went back to factory default and you will need to reprogram everything from scratch. If nothing comes up you have issues with the unit itself. if you have the Flash voice mail unit it may be the software. If you have a Callpilot voice mail unit it may just be the power supply, they go bad all the time. If you have the older Application Module it's the hard drive.

Posted on May 04, 2017

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twohuck

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What features are inactive? If you have feature buttons on your phones they may just need to be programmed. If you press Feature * 3 and then the button you want to program. Next enter the code of the feature you want. Can you manually dial the feature codes? Codes can be found in the user guide. The codes for voice mail functions can be found in the voice mail user guide. To check a button to see how it's programmed press Feature * 0 and then the button in question.

Posted on Apr 29, 2017

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Robert Hooper

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I have been asked to advise, but sadly I am totally ignorant of the product,or its likely method of operation.

I wish you well, and I'm sorry that I cannot help or assist.

robert

Posted on Apr 08, 2017

4 Related Answers

Anonymous

SOURCE: Enabeling voicmail

Call in a pro, sounds like the voicemail either took a ****, or just needs rebooting.

Posted on Nov 19, 2008

Anonymous

SOURCE: T7316E Voicemail Password Issues

Feature 983
password is: 1020000 (if you use 3 difit extensions)
OR
120000 (if you have 2 digit extensions)

Posted on Jul 09, 2009

Anonymous

  • 2 Answers

SOURCE: M7310 Feature code to adjust ring volume

Feature *80

Posted on Sep 01, 2009

cnavarro

Carl Navarro

  • 2460 Answers

SOURCE: Forwarding outside calls from 1 extension to

You're not forwarding calls, you're TRANSFERRING calls. Try Feature 70.

Carl

Posted on Apr 15, 2010

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I have a Nortel Norstar M73110 and I can't access the main greeting/main system control (Feature 983 stuff). Is there a way I can reset this password, or even hard reset the system?


Norstar M7310 features inactive
All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!

Oct 04, 2017 | NorStar Lands Phones

5 Answers

Inactive feature message displayed when we try to access any features on our M7310 phones. This occurred after a power outage.


Dear customer..here is the solution

Sometimes when you put a new (or alternate) voicemail system on a Norstar switch, The feature codes that accessed the old system stay in the KSU memory. If this is the case all of your feature codes will appear inactive even if the voicemail system is operating correctly.
To fix this issue you need to run an External Feature test (XFtest) to identify and remove the leftover codes from your KSU memory. You must have a programming set to access this menu (M7310, M7324, T7316).
Power down the Voicemail unit. Remove connection to voicemail ports from KSU.
1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config).
2. Your display will read Feat code: and you will have options First and Exit.
3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next.
4. Press Test. Your options will read Remove and OK. Press Remove.
5. Once the feature code is removed, press Next to go to the next code.
6. Do this with all codes until your display reads None Registered
7. Release
Restore connections to the voicemail ports from the KSU. Power the system back up.
The feature codes will be restored to the correct defaults with the completion of the voicemail power-up cycle.

thank u

Jul 09, 2008 | NorStar Lands Phones

1 Answer

Norstar m7310... tried to reset password using feature 983, now can't get any feature numbers to work. I dial feature 9 8 and the display goes blank. Any suggestions?


yes it is feature 981 after you get the screen to show something like pass word then log in to it the when you press 8 then 4 you can the change your password.

Nov 14, 2014 | Nortel Norstar M7310 Telephone

1 Answer

How to reactive feature 983 on M7310


reset the password read your owner manual, and proceed with the steps they recommend., Use the section troubleshooting and fix it.
God bless you

Sep 20, 2012 | NorStar M7310 Corded Phone

2 Answers

Like the others who have posted on here, I too have a Norstar M7310 phone that gives the incorrect time. I have followed all the websites instructions on how to correct this, but none of the standard...


If feature ** 266344 with a password of 266344 didnt work you can also try feature ** 266344 with the password of 23646 or the password of 727587.

Mar 17, 2010 | NorStar M7310 Corded Phone

1 Answer

My Norstar M7310 System Admin Password


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

Feb 11, 2010 | NorStar M7310 Corded Phone

2 Answers

System inactivated inadvertently


Reboot voice mail system hopefully it will come back wait a good five minutes before trying

Nov 17, 2009 | NorStar M7310 Corded Phone

1 Answer

I locked myself out of my voicemail for Norstar M7310!


Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Aug 06, 2009 | NorStar M7310 Corded Phone

1 Answer

Automated Attendent


Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

Feb 25, 2009 | NorStar M7310 Phone

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