Question about Nortel Norstar Meridian Phone System With Voicemail And 7 Phones M7310 M7324
All features are inactive. I have done the following: 1. Press [Feature] **938378 (XFtest). The password will be 266344 (Config). 2. Your display will read Feat code: and you will have options First and Exit. 3. Press First. The first stored feature code will appear, and you will have options Test, Back, and Next. 4. Press Test. Your options will read Remove and OK. Press Remove. 5. Once the feature code is removed, press Next to go to the next code. 6. Do this with all codes until your display reads None Registered 7. Release Next I am told to Restore connections to the voicemail ports from the KSU. Power the system back up. But I do not know how to do this. Please advise. Thank you!
The voice mail is a separate unit that's wired into your phone system through a extension port. The phone system is not seeing the voice mail unit. same has if you try to intercom a extension that's not plugged in, you will get "not in service" on your phone.
You need to power down ONLY the voice mail unit on the wall in your phone room and wait about 5 to 10 minute. Then enter feature 983. if nothing, try feature 903. If 903 works your system went back to factory default and you will need to reprogram everything from scratch. If nothing comes up you have issues with the unit itself. if you have the Flash voice mail unit it may be the software. If you have a Callpilot voice mail unit it may just be the power supply, they go bad all the time. If you have the older Application Module it's the hard drive.
Posted on May 04, 2017
What features are inactive? If you have feature buttons on your phones they may just need to be programmed. If you press Feature * 3 and then the button you want to program. Next enter the code of the feature you want. Can you manually dial the feature codes? Codes can be found in the user guide. The codes for voice mail functions can be found in the voice mail user guide. To check a button to see how it's programmed press Feature * 0 and then the button in question.
Posted on Apr 29, 2017
I have been asked to advise, but sadly I am totally ignorant of the product,or its likely method of operation.
I wish you well, and I'm sorry that I cannot help or assist.
Posted on Apr 08, 2017
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