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There's a mute key and two volume keys.. I would think the mute key would only be for muting the caller so you could converse locally in private, but maybe it mutes in both directions. Then again, you might just need to increase the volume.
Your headset may be muted. Try to unmute the call. The mute function is enabled through the volume buttons. Simply tap both volume buttons at the same time until you hear a mute tone. The mute tone when unmuting the call will be a descending tone. When you tap both volume buttons, if you hear a descending tone you have just disabled the mute function and your problem is solved. If the mute tone is ascending tones you have just enable the mute function and this was not the issue. If this is the case consult your user manual or contact Motorola for trouble shooting.