If this an electronic chime, there should be an AM and a PM button on the back. Press the correct button for the NEXT hour that will come up. Example: If it is 2:15pm now, press the PM button three times (for the next hour at 3:00pm)
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When you are setting your clock, when you go pass the hour you have to let the clock chime completely, if you do not do this you can damage the time sequence..You have to reset the chime cable or belt...but anytime you set your clock when you get to hour let it chime completely before continuing on...Try also going around with hour hand onetime and let it chime, if it will chime at all, if not you can get a manual download online. Clocks like yours has websites and support who can help you...I think it just needs the chimes reset.
The hour hand is a friction fit, so you can probably just remove the clip or cotter holding the minute hand in place, pull off the hour hand and set it back to match the chimes. The minute hand is on a square shaft, so if you are off by a 1/2 or 1/4 hour, you can change its position also (but only in 15-minute increments).