If the cutter is not moving when the cutter motor runs, there is probably a gear loose in the cutter mechanism. Take the machine to the dealer that you purchased it from, or the nearest authorized dealer.
http://webservices.us.vsmgroup.com/DealerLocator.aspx?Brand=VikingMake sure that you have your warranty card and purchase receipt. If a gear has broken, the mechanism is warrantied to the original owner for 20 years.
If you are the second owner, or the machine was purchased online instead of through an authorized dealer, an authorized dealer will give you an estimate for parts and labor and repair the problem for you.
×