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First off I don't condone or advise hitting an electronic device but, from the advice of another post I did it and it worked. It shouldn't have but it did. I hit the bottom of the camcorder with the palm of my hand and it worked perfectly afterward.
I have the same problem. I have no fix in rec mode but if it happens during playback; press menu and select the zoom options. You don't have to pick any but just keep the menu displayed on the screen. I do this while recording the tape to my DVD recorder and it solves the locked zoom problem. The menu display does not get recorded.
This zoom problem is a big pain. We should start a class action suit against Canon. It started within a year of ownership with mine. I bought a Panasonic recently and haven't looked back.
Panasonic doesn't have the slick Canon marketing/packaging but it is a much better machine.