Question about magicJack Two, 2 Magic Jack Plus Voip Phone With Or Without Computer In Box

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My Majic Jack Plus is not working ,the light is not coming on.

Majic Jack Plus worked fine until yesterday.Since then all it's saying is to check your phone line,and it's not lighting up.I still have 3years left on my contract.

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C. David Graves

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Is your Magicjack plugged into the wall power thru a power module? Try plugging the magicjack directly into a USB port on your computer. Does the power light come on now?
This is a common problem with the magicjack. It works when plugged into a USB port on the computer, but not when plugged into an AC wall socket. On the magicjack plus there is a blue power light near the word "plus". If that light is not on, then it is not getting power.
The problem is in the seperate magicjack power supply module.
When the magicjack is plugged into your computer USB port, it is getting power directly from the 5 volt source in the USB port.
In order to use AC wall current to power the magicjack, a power converter module is needed. That module contains a transformer and rectifier that coverts 115V AC into 5V DC. It is that power converter module that is failing.
The power converter module has an AC plug on one end and a USB socket on the other end. In order to power the magicjack from the AC current from the wall outlet, you plug the power adapter into the wall socket and the magicjack into the USB socket on the power supply module.
I had the same problem. I measured the 5V output of the power module to be only 3.5V. I took the power module apart to figure out why it failed. I found two 220uF 10V capacitors that were labelled "Low ESR" (C8 and C9). I measured the ESR of these caps and C8 was 1.5 Ohms. I replaced that cap and it fixed the problems.
I do not recommend repairing these power modules. I did it out of curiosity. These modules are very cheap. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".
Magicjack is aware of the problem. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50.

Posted on Dec 25, 2014

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Jacob

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It's probably the usb plug thingy. It died on mine. If you have another USB power source try that. Including your PC (plugged directly).

Posted on Dec 31, 2013

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asdq

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Posted on Dec 14, 2013

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