I'm trying to transfer pictures from my phone to my computer

You can get the Motorola W490 Subsidy Password at here Theunlockarena.com/motorola/rs13wp8/ and unlock it from network lock.

your phone is stuck in bootloader mode and needs to be reflashed if your still under warranty then try and just return it for a new one. If not then you"ll have to download a backup of either a w490 or w510. Both are free.
w490 here:http://www.opera.com/mobile/download/motorola/w490/
w510 here:http://www.opera.com/mobile/download/motorola/w510/

IT YOU DO NOT HAVE PC SUIT FOR YOUR MOBILE THEN YOU CAN USE MASS STORAGE OPTION TO TRANSFER ANY DATA BETWEEN YOUR PHONE AND MOBILE.TO DO SO PLEASE FOLLOW THE PROCEDURE MENTION BELOW.

1. GO TO MENU> SETTING> CONNECTION>USB MODE
2. CONNECT YOUR MOBILE TO PC USING DATA CABLE (USB)
   
3. SELECT MASS STORAGE OPTION.(IF YOU CAN NOT FIND THE OPTION OF USB MODE THEN SELECT THIS OPTION WHEN YOU CONNECT YOUR MOBILE TO PC THROUGH DATA CABLE.)
4. OPEN MY COMPUTER AND YOU SHOULD SEE YOUR MEMORY CARD IN REMOVABLE STORAGE DEVICE.

NOW YOU ARE DONE.
YOU CAN ALSO USE BLUETOOH TO TRANSFER ANY DATA BETWEEN MOBILE AND COMPUTER.
THANKS FOR USING FIXYA

your phone not support picture message
it mean you can see your picture message
i hope this helpful
thank you for using fixya

Good morning to you all, the USB cable I use is a micro USB.Themicrobit goes in the phone where you see the USB icon/sign the other end into the computer with the other UBS connetions are.
Once the computer has accepted the USB a sign comes on you screen.which asks you what you want to do with this hardware. Then you click on the sign that indicates "transfer pictures into a file in the computer.

you dont need the software. go to "my computer" plug in your phone with the usb cable.there will be another drive it may say "removable disk" click on it then click on mobile then click on photos then you can cut copy ..ect.

get a program call p2kcommander or Motorola mobile phone tools in order to extract the files to your computer.

Download the manual from here:

http://www.motorola.com/Hellomoto/Master%20Lists/Product%20Manuals/Static%20Files/US-EN/W490%20English%20User%20Guide.pdf

open the file and just hit "Print" .....

Please be so kind as to rate my response thanks.

Try unlocking sites

First you need to install Motorola Phone Tools software.

http://direct.motorola.com/ens/MPT/MPT_home.asp

After that depending on if you have bluetooth on computer or USB cable for your motorola just connect cell phone to computer and transfer pics.